Michael Massey

IT Systems Engineer skilled in Active Directory, Microsoft 365, Intune/Autopilot, ServiceNow, and VPN technologies. Experienced in device lifecycle management, incident resolution, and endpoint support, with a strong focus on delivering secure, scalable, and reliable IT environments.

Lead IT Systems Engineer at Procter & Gamble (P&G) Canada (2024-10 – Present)

• Provided on-site enterprise IT support restoring critical services and maintaining application uptime for Microsoft 365 and AirWatch, yielding measurable productivity gains.
• Managed full IT asset lifecycle including provisioning, imaging, replacements, and secure decommissioning to ensure seamless onboarding and offboarding.
• Administered user access with Active Directory and PingID MFA to enforce strong access controls and reduce security exposure.
• Supported data center operations with cabling, fiber testing, hardware setup, and escalations coordination with global IT teams to maintain service continuity.

IT System Engineer at Walmart Logistics (2017-10 – 2024-08)

• Delivered L1 and L2 IT support across multiple enterprise sites, resolving incidents to meet SLA and quality targets.
• Supported PCs, printers, scanners, mobile devices, and networked hardware to improve uptime and user productivity.
• Installed, replaced, and troubleshot IT and network hardware, reducing repair turnaround and repeat incidents.
• Managed Active Directory user provisioning, password resets, and access controls to maintain secure account lifecycles.
• Provided L1 support for enterprise telephony systems, resolving incidents to restore service and reduce escalations.
• Configured and managed Cisco IP phones, CUCM, and Unity Connection to maintain stable call and voicemail operations.
• Performed user MACs and voicemail setups/resets to accelerate onboarding and enable immediate productivity.
• Troubleshot phone extensions and call routing issues to promptly restore service and minimize user disruption.

Junior Network Engineer at HCL Technologies (2015-02 – 2016-08)

• Provided L1 support for enterprise telephony systems, resolving incidents to restore service and reduce escalations.
• Configured and managed Cisco IP phones, CUCM, and Unity Connection to maintain stable call and voicemail operations.
• Performed user MACs and voicemail setups/resets to accelerate onboarding and enable immediate productivity.
• Troubleshot phone extensions and call routing issues to promptly restore service and minimize user disruption.

Bachelor of Arts in Information Technology – Delhi University