Michael Walters

I have a wealth of experience with developing, planning, implementing, evaluating social programs, primary care and community based tertiary care services. I have and will continue to advocate for a client focused, culturally responsive social service and health care provision to sector funders, providers, and stakeholders in support of an integrated health care and services continuum.

Manager

Delta Family Resource Centre - Toronto, ON

April 2023 to June 2024

[$2.5M – 16 staff]

• Develop new innovative counselling and wellness programs which meet the needs of Black (and other racialize) communities in Northwest Toronto
• develop comprehensive policies and practice standards on providing counselling services to racialise with a focus on Black communities.
• Manage the recruitment, selection, training, and evaluation of counsellors.
• Provide professional clinical direction, coaching, case consultations and mentoring of staff,
• identify specific programs/services for making appropriate referrals to community agencies
• Establishing goals and key performance indicators (KPIs) in collaboration with the Executive Director and other staff.
• To pilot and implement Delta Family’s Sesa “Wo Suba model” of Care for Black community members
• Plan, implement and oversee new and current initiatives with key partners to grow the Counselling service
• Ensuring that management is aware of relevant heath care trends and issues.

Executive Director

Crosstown Family Health Team - Toronto, ON

February 2023 to August 2023

[$.5M – 12 staff]

· Assists the Board to implement strategic plans to guide the development of programs and services and fulfil the mission of the FHT.

· Effectively manages the day-to-day operations of the Family Health Team · Liaises with all staff and team members, including all physicians, all inter-professional health professionals, and administrative staff

· Prepares and implements public health guidelines and procedures, including pandemic practices, infection prevention and control policies, and resourcing of materials required

· Coordinates activities and communication between FHT and community partners

Programs Director

Regeneration Community Services

December 2021 to November 2022

[$7M – 85 staff]

The Program Director is responsible for:

· Administration, coordination, and delivery of services for the agency consistent with the mission, values, policies, and procedures of Regeneration Community Services (RCS), as well as government legislation/regulations.

· Ensures effective client member, staff, student, volunteer, advisory and community relations are developed and maintained.

· Ensure program and service compliance with relevant legislation and funder/Ministry by working in partnership with managers, supervisors, staff, and client-members.

· Participating in the development of an annual budget and operational plan to support the programs and agency mandate.

Manager, Mental Health & Justice and Quality Assurance

Margaret’s Housing and Community Support Services

February 2021 to August 2021

[Budget $6.5M; 80 Staff Complement] Oversight of:

· Clinical and Operational standards for Mental Health and Justice (MH&J) Program · Develop, plan, and ensure the acquisition of supportive services to improve quality of life for clients

· Shelter programming and service delivery

· Assessment for individuals referred to MH&J Program.

· Prepares reports, evaluations, correspondence, and other documents relating to client’s participation and program compliance with required and recommended MH&J standards and guidelines.

· Liaise with all stakeholders, criminal justice personnel, other agency personnel, family, etc.

Honours BA Sociology