General Manager - The Mill on Main
(2018-06 - 2025-06)
- Directed all aspects of daily operations, including staffing, scheduling, budgeting, and inventory control for a high-volume licensed restaurant.
- Developed and managed budgets to control costs for food, alcohol, and supplies, increasing profitability.
- Designed and implemented operational procedures to improve service efficiency and maintain compliance with provincial liquor and health regulations.
- Led recruitment, training, and ongoing staff development, improving retention and team performance.
- Organized and executed special events, boosting revenue and customer engagement.
- Oversaw marketing initiatives, including social media campaigns, to drive sales and brand awareness.
Manufacturer/Material Handler - InfraPipe Solutions - Huntsville, ON
(2022-12 - 2023-12)
- Operated machinery and forklifts to produce and transport high-quality plastic piping, ensuring safety and quality standards were met.
- Managed raw materials, monitored inventory, and coordinated with team members for efficient workflow.
- Conducted quality control checks at multiple production stages to ensure products met strict specifications.
- Maintained accurate production and shipping logs to track output and identify process improvements.
- Collaborated with maintenance teams to troubleshoot and resolve equipment issues, reducing downtime.
- Trained new hires on safety protocols, machinery operation, and company standards to promote efficiency and workplace safety.
Server/Bartender - Boston Pizza - Huntsville, ON
(2015-03 - 2018-03)
- Delivered high-quality customer service in a fast-paced environment while upselling menu items to maximize revenue.
- Managed cash handling, payment processing, and nightly closing procedures.
- Maintained detailed knowledge of menu items, cocktails, and wine pairings to enhance the guest experience.
- Monitored inventory levels and assisted with ordering to ensure smooth operations.
- Trained and mentored new staff on service standards, POS systems, and safety protocols.
- Assisted in planning and executing special events, including game nights and community fundraisers, to boost customer traffic.
- Ensured compliance with provincial liquor regulations and health and safety standards.
General Manager - Crabby Joe's - Huntsville, ON
(2012-09 - 2015-09)
- Launched creative promotions, themed events, and community nights that boosted sales and strengthened customer loyalty.
- Oversaw daily operations, including inventory control, ordering, and supplier negotiations to maintain cost efficiency.
- Trained, coached, and motivated a diverse team to deliver consistent, high-quality service.
- Ensured compliance with health and safety regulations, liquor legislation, and company policies.
- Managed cash flow, performed bank deposits, and prepared weekly and monthly sales reports for ownership review.
- Resolved guest concerns promptly and professionally, turning challenges into opportunities for improved service.
General Manager - The Crows Nest Hotel and Bar - Restoule, ON
(2008-06 - 2012-06)
- Managed daily hotel and bar operations, including staffing, scheduling, payroll, and inventory control.
- Developed event concepts, coordinated logistics, and led promotional activities to increase revenue.
- Maintained supplier relationships and implemented cost control measures to reduce waste.
- Oversaw guest accommodations, ensuring high standards of cleanliness, comfort, and customer service.
- Handled customer inquiries, complaints, and special requests promptly and professionally to ensure satisfaction.
- Implemented new operational procedures that improved efficiency and reduced labor costs.
- Coordinated seasonal hiring and training programs to maintain service quality year-round.
