Michelle Bain

Detail-oriented professional with extensive experience in operations, supervision, and customer service. Proven ability to manage teams, train staff on standards, and forecast needs to optimize scheduling and resource allocation. Skilled in machinery operation, data collection, and resolving customer concerns. Eager to leverage a strong work ethic and adaptable skill set to contribute to operational efficiency and service excellence.

Production Worker - Freshstone Foods Inc - Kitchener

(2021-07)

• Acquired proficiency in operating diverse machinery and executing multi-station processes for food product inspection, weighing, and packaging.
• Demonstrated adaptability by rotating through various production stations to meet evolving manufacturing demands.

Housekeeping Supervisor - Travelodge - Timmins

(2005-02 - 2018-11)

• Directed a team of seven individuals in overseeing the comprehensive operations of the housekeeping department.
• Managed recruitment processes, including conducting interviews and facilitating orientation, alongside delivering in-service training on WHMIS and government work standards.
• Analyzed historical data and contextual factors to forecast guest traffic, enabling effective scheduling, task assignment, and duty inspection for staff.
• Collaborated with cross-functional departments such as maintenance, procurement, front desk, and management to optimize staffing, manage hours, coordinate supplies, and align hiring decisions, thereby enhancing operational efficiency and service excellence.
• Undertook diverse operational tasks including guest room cleaning, laundry management, and breakfast preparation to ensure guest satisfaction.
• Presided over front desk operations, adeptly addressing customer concerns and implementing timely corrective actions.

Customer Service Agent, Online Support - TeleTech - Timmins

(2000-11 - 2005-02)

• Maintained an in-depth knowledge of all client company products and services to deliver efficient, personalized, friendly, and polite customer support.
• Resolved issues with dissatisfied customers in a professional and effective manner.
• Systematically recorded customer interaction data using digital software to ensure accurate processing of inquiries and feedback.

Diploma - Customer Service - Northern College of Applied Arts (2000 - 2000)