Michelle Brooks

27 years experience providing a high level of customer service in retail/department store and restaurant environments. Supervisory experience includes supervising up to 15 employees. Exceptionally well organized with the ability to prioritize tasks.

Self checkouts - Walmart - Saint John, N.B.

(2023-06 - 2026-04)

• Made sure cleanliness and ready for customers
• Made sure customers rang in all the items
• Help customers when needed
• Took cash payments when needed
• Promoted the mastercards

Cashier - Toys R Us - Saint John, N.B.

(2015-10 - 2022-06)

• Greet customers and provide advice/information regarding products & services
• Complete sales transactions in a pleasant and efficient manner – processing cash, credit card, cheque and automatic debit payments
• Stock and display merchandise
• Check inventory and product information on in house system; contact customers in a timely manner when order(s) have arrived in store

Sales Associate/Price Accuracy - Target - Saint John, N.B.

(2013 - 2015)

• Ensured that new pricing is placed in the proper areas for products including putting proper headers at each section of the store
• Answered questions and related information on special promotions
• Priced and insured that clearance items were clearly marked
• As Cashier, greeted guests courteously and provided information to customers on how they can save 5% daily in the store
• Keyed or scanned merchandise efficiently and accurately as well as received payments
• Wrapped and bagged products following customers' preferences
• Established a clean and orderly working area
• Returned items and exchanges in a prompt and efficient manner insuring products are returned to appropriate shelves
• Reserved items for guests
• Self Serve Checkouts - Insured that all cash areas were cleaned and well maintained and in good working order; Insured that cash registers filled with bills and coins when needed

Supervisor - Lawtons - Saint John, N.B.

(2013 - 2013)

• Served customers promptly and courteously
• Ensured the till had enough money and completed pickups on the money when they were over the limit
• Closing responsibilities: Counted the safe and entered cash into the computer insuring that the safe and doors were locked/secured and the alarm activated

Supervisor - Dairy Queen - Saint John, N.B.

(2011 - 2013)

• Supervised up to 4 employees including scheduling, assigning and monitoring work tasks
• Opened and closed the store
• Demonstrated accurate cash handling and processed payments (cash, debit, and credit card)
• Replenished products throughout the day and at closing
• Performed basic cake decorating
• Closing responsibilities involved insuring that equipment is properly shut down, registers closed and counted for the next day; Closed the interac machines and placed in the safe
• Cleaned the ice cream machines as required

Front Counter Attendant/Kitchen Assistant - Pizza Delight - Saint John, N.B.

(2010 - 2011)

Counter Attendant/Drive Thru Attendant - Tim Horton's - Saint John, N.B.

(2005 - 2010)

Diploma - Health Care Support Worker - Compu College School of Business

Diploma - Grade 12 - Saint Vincents High School