Michelle Crescini

Success-driven and proactive professional who is passionate about developing visionary solutions by combining destination research expertise and creative problem-solving with new perspectives. A helpful and positive team player who collaborates with others in a supportive and open-minded way achieving shared and corporate goals. Quick to adapt, bringing an open mindset to learning new concepts and trends, remaining current with new developments ensuring output exceeds expectations.

Tourism Practicum Student - Ottawa Street Business Improvement Area - Hamilton, ON

(2026-04)

• Collaborated with the BIA team in an intensive 2-week placement to support community-driven tourism initiatives, increasing local foot traffic and elevating the district's profile
• Engaged directly with local business members to assess needs, communicate BIA initiatives, and foster collaborative community relationships ensuring growth in neighbourhood support
• Recorded field research and data collection on local foot traffic, business demographics, and streetscape conditions, providing actionable insights for strategic planning and future economic development

Customer Service and Inventory Associate - Liquor Control Board of Ontario (LCBO) - Hamilton, ON

(2021-10 - 2024-11)

• Delivered warm reception to customers, addressed inquiries and resolved concerns by applying communication strategies to ensure a welcoming atmosphere resulting in repeat customers
• Developed in-depth knowledge of LCBO products providing tailored recommendations and suggesting alternatives based on dietary needs and preferences of customer
• Processed high-volume transactions using POS and inventory systems with precision ensuring minimal wait times and seamless customer experiences

Tourism Diploma (with Honours) - Tourism - Mohawk College (2024-09 - 2026-04)

Honours Bachelor of Arts - History and Classical Civilizations - University of Toronto, Mississauga (2015-09 - 2020-06)