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Healthcare professional and Registered Massage Therapist with over six years of experience in clinical assessment, patient care, documentation and insurance billing. I combine strong analytical thinking with compassionate client service and enjoy helping people navigate complex situations. I am currently pursuing opportunities in disability claims, case management, or insurance, where I can apply my healthcare knowledge, attention to detail, and problem-solving skills in a new and rewarding career.
Registered Massage Therapist | Business Owner (2019-present)
•Conduct comprehensive clinical assessments and develop individualized treatment plans.
•Provide evidence-based massage therapy treatments for a diverse patient population.
•Maintain accurate and confidential clinical documentation in accordance with CMTO standards.
•Manage direct billing and insurance claims with multiple extended health benefit providers.
•Own and operate a successful private practice overseeing scheduling, billing, marketing and daily operations.
•Collaborate with other healthcare professionals to support optimal patient outcomes.
Guest Services Representative | Ivanhoe Cambridge (2018-2020)
•Delivered exceptional customer service to visitors and tenants.
•Assisted guests with inquiries, directions, and centre information.
•Processed gift card sales and maintained accurate cash handling procedures.
•Collaborated with retailers, security, and management to support daily operations.
•Resolved customer concerns with professionalism and empathy.
Assistant Manager | Bikini Village (2014-2017)
•Progressed from Sales Associate to Floor Supervisor and ultimately Assistant Manager through consistent performance, leadership and dedication.
•Assisted in managing daily retail operations and achieving sales goals.
•Supervised, coached and trained team members to deliver exceptional customer service.
•Managed scheduling, inventory, cash handling and opening/closing procedures.
•Resolved customer concerns and maintained a positive experience for customers
•Supported visual merchandising and ensured compliance with company policies.
Conestoga College-Fitness and Health Promotion Diploma (2016)
(licensed and in good standing)
Infection Prevention and Control Certification
Healthcare Entrepreneurship (Business Success and Marketing focus)
