5 years of experience (and counting) as RStudio Instructor; 1 year of experience as Research Assistant; 1 year of experience in Guest Educator
Passionate about working with data analytics in the mental health field — aiming to expand my skills and experience in other domains as well
Skilled in Microsoft Office 365 Package, R, R Markdown, research methods, statistical analysis, psychometric test development, tutoring and coaching – wiling to learn more and grow
Experience
RStudio Instructor | Self-employed | September 2019 - Present
Tutored upper-year undergraduates and research assistants in RStudio and SPSS for statistical analysis in psychology and sociology research via individual and group tutoring sessions
Provided instructions regarding research data methods, statistical analysis, psychometric test development, report writing and ethical issues in research
Expressed flexibility in teaching in-person and online sessions through Zoom
Demonstrated exceptional communication skills through breaking down complicated concepts into simpler, digestible constructs for new learners
Research Assistant | University of Guelph | September 2020 - April 2022
Executed qualitative and quantitative statistical analysis via RStudio using Factorial and Split-plot ANOVA, regression analyses, and various other research methods
Wrote reports of analyses results and findings using APA-7
Conducted research regarding positive clinical psychology, youth resilience and identity, then performed a literature review for the team
Guest Educator | lululemon | September 2022 - January 2023
Maintained a high level of guest service efficiency and guest satisfaction during peak holiday period by leading conversation and using effective empathetic communication
Provided exceptional customer service to guests through phone, email, and chat support.
Assisted guests with online orders, product inquiries, and complaints in a timely and professional manner.
Investigated and resolved issues related to orders, shipping, and payments to ensure guest satisfaction.
Educated guests on products and promotions, cross-sold products, and recommended personalized solutions to meet their needs.
Maintained accurate records of guest interactions, feedback, and resolutions in the CRM system.
Contributed to the development and implementation of process improvements to enhance the guest experience.
