Technical Support Administrator - Level 2 - Public Service Alliance of Canada
(2024-01 - 2026-12)
- Administer Windows and Linux production servers, including patching, log analysis, performance monitoring, disk optimization, RAID, BIOS, and firmware maintenance.
- Manage enterprise backup and recovery with Symantec Backup Exec and Acronis, including full-system, application, and granular restorations.
- Provision and maintain VMware/Hyper-V virtual servers and use PowerShell for administrative and operational support.
- Support incident management, complex troubleshooting, root cause analysis, and operational continuity for critical services.
Network Administrator - Level 2 - Immigration, Refugees and Citizenship Canada (IRCC)
(2022-01 - 2024-12)
- Supported 75+ Windows and Linux servers within secure Government of Canada GWAN environments.
- Administered Windows Server, Active Directory, and Group Policy while maintaining high availability through monitoring and patch management.
- Implemented Veeam and Windows Server Backup disaster recovery, including bare-metal recovery.
- Authored SOPs for deployments, backup validation, and disaster recovery; used PowerShell for AD administration, reporting, and operational tasks.
- Supported change management, infrastructure upgrades, and mission-critical production operations.
Infrastructure Administrator - Level 2 - Global Affairs Canada
(2021-01 - 2022-12)
- Managed 1,200+ IT hardware assets and enterprise licensing for Microsoft 365, Adobe, and endpoint security platforms.
- Installed and maintained Windows and Linux servers in secure government environments.
- Performed SCCM administration, patch deployment, software updates, and infrastructure maintenance.
- Used SolarWinds for monitoring, performance analysis, and capacity management; supported upgrades, change management, and technical documentation.
Network Administrator - Level 2 - NetSecure Technologies - Government of Canada Projects
(2020-01 - 2021-12)
- Provided Tier 2/3 support for mission-critical government production environments.
- Diagnosed Windows Server, VPN, DNS, Active Directory, and GPO issues and provisioned VMware/Hyper-V virtual servers.
- Managed backup/disaster recovery using Acronis, Symantec, and NAS systems; used ServiceNow/Remedy for incident tracking and escalation.
- Performed root cause analysis and corrective actions for recurring infrastructure issues in secure government environments.
System Administrator - Level 2 - Scotiabank
(2017-01 - 2020-12)
- Installed and configured enterprise hardware/software; maintained server patch cycles and performance optimization.
- Supported backup, restoration, and disaster recovery; administered Active Directory accounts and Group Policy.
- Provided Tier 1/2 support through Remote Desktop and Microsoft 365 and assisted with PowerShell administration.
IT Analyst - Level 2 - Hewlett Packard
(2015-01 - 2016-12)
- Delivered second-level support within secure GWAN environments and troubleshot Windows, VPN, Citrix, and Remote Desktop issues.
- Managed Remedy ticket queues and service requests; diagnosed workstation, network interface, and peripheral hardware failures.
