Market People Lead / Food Service Supervisor at Mcdonald's (2024-01 – 2026-04)
- Act as a HR partner and coach for General Managers operation leadership, helping drive talents, culture and performance across multiple locations.
- Manage hiring, onboarding, succession planning and development pathways for employees and future leaders.
- Support conflict resolution, employee engagement and being initiatives.
- Supervise, coordinate, and assign duties to food service staff during shifts
- Ensure food quality, portion control, presentation standards, and service consistency
- Monitor compliance with food safety, sanitation, and health regulations
- Oversee opening and closing procedures, including cash handling when required
- Plan and manage work schedules to meet operational needs
- Train, coach, and support employees on procedures, safety, and customer service standards
- Monitor inventory levels, assist with ordering supplies, and minimize waste
- Resolve operational issues and customer concerns efficiently and professionally
- Ensure adherence to company policies, procedures, and performance standards
Assistant Manager at Wendy's Philippines (2022-04 – 2024-01)
- Assist the Restaurant Manager in overseeing daily restaurant operations
- Supervise and coordinate the activities of food service staff during assigned shifts
- Ensure food quality, cleanliness, and customer service standards are consistently met
- Support staff training, onboarding, and performance monitoring
- Assist in preparing work schedules and managing staff attendance
- Monitor inventory levels, assist with ordering supplies, and control food waste
- Handle customer concerns and resolve issues professionally
- Ensure compliance with health, safety, and sanitation regulations
- Assist with cash handling, daily sales reporting, and closing procedures
- Enforce company policies, procedures, and operational guidelines
FULL TIME BARISTA at STARBUCKS, PHILIPPINES (2020-02 – 2021-04)
- Preparing beverages according to Starbucks standards, including espresso-based drinks, teas, and other specialty beverages.
- Providing excellent customer service by taking orders, recommending products, resolving complaints, and creating a welcoming environment.
- Maintaining store cleanliness and organization, including cleaning equipment, restocking supplies, and ensuring food safety standards are met.
- Operating the cash register and accurately handling transactions.
- Collaborating with team members to ensure smooth operations and a positive work environment.
- Adapting to a fast-paced environment, including rotating between stations such as the espresso bar and Frappuccino station as needed.
Local Store Marketing at MCDONALD'S PHILIPPINES (2015-12 – 2019-05)
- Plan and implement local marketing initiatives and in-store promotions
- Coordinate promotional activities, events, and product launches at store level
- Support national and regional marketing campaigns through local execution
- Develop partnerships with local schools, communities, and organizations
- Prepare marketing materials and ensure proper in-store placement
- Monitor campaign performance and customer response
- Assist in organizing community outreach and brand engagement activitie
- Ensure compliance with McDonald's branding and marketing guidelines
- Collaborate with store management to support sales and traffic objectives
