U.S. Coordination Manager, Commercial Energy - TESLA - United States
(2025-03)
Led a team of 13 coordinators supporting U.S. commercial energy operations across Supercharging, Commercial Solar, and Battery Energy Storage Systems (BESS).
- Managed daily scheduling, workload balancing, and performance oversight for nationwide coordination team.
- Developed SOPs and KPI frameworks that improved response times and operational consistency.
- Partnered with Service Engineering and Program Management teams to enhance fleet monitoring and maintenance workflows.
- Implemented communication processes that improved client visibility and SLA adherence.
- Leveraged Claude AI to model workforce/network growth scenarios, support coverage planning, and track team proficiency metrics.
- Facilitated recurring fleet health reviews with stakeholders, translating technical findings into actionable operational plans.
- Managed and created Purchase Orders nationwide (~40 per month) for suppliers and vendors. Including review of purchase orders created by coordination team and technicians.
Lead Commercial Energy Coordinator - TESLA - Midwest and Northeast U.S.
(2021-12 - 2025-03)
Regional operations lead supporting Commercial Energy assets across the Midwest and Northeast U.S.
- Coordinated service operations and maintenance activities across charging network, commercial solar and BESS product lines. Supported fleet reliability initiatives through proactive maintenance planning.
- Built and maintained schedules for 40+ technicians and electricians across multiple regions, often pivoting and adjusting plans due to escalations and dynamic priorities.
- Communicated daily with 30+ commercial clients regarding maintenance activities and service updates. Served as escalation point for complex scheduling, customer issues, and operational priorities. Client base of 1500+ across assigned subregions.
- Coordinated field dispatches while balancing priority, travel efficiency, and customer commitments as well as subcontracted vendors and support as needed.
- Created purchase orders (~20 per month) for rental suppliers and vendors.
- Monitored asset health and triaged issues from internal and external monitoring systems.
- Worked closely with Service Engineers, NOC specialists, and Asset Managers to improve operational outcomes. Helping to standardize scheduling processes and improve communication between field and engineering teams.
New Vehicle Delivery & Logistics - TESLA
(2018-05 - 2021-12)
Created and held new role as liaison between Service and Delivery
- Managed all repair orders and communication for pre-delivery and fleet vehicles, coordinated with service to ensure delivery deadline was met. Proactively arranged repairs for vehicle with factory recalls/damage/containment holds.
- Assisted clients in navigating post-delivery service and ownership support, leveraging experience from the Vehicle Service team.
- Assumed management of on-ground logistics including inventory management and auditing, lot management, intake and receiving inspections of factory-delivered vehicles. Communicating directly with transport providers to maintain consistent, organized flow and storage of vehicles
Workshop and Quality Assurance Manager - PFAFF PORSCHE
(2012-05 - 2015-11)
Service Center and vehicle repair workflow management
- Responsible for managing repairs and maintenance of internal/fleet vehicles.
- Overseeing and organizing intake of all new, factory-delivered vehicles, proactively arrange repairs for vehicles arriving with factory recalls/damage.
- Completed Introduction to Porsche brand ambassador training at the German head office and factory (Stuttgart and Leipzig).
