Mike Roy

Energetic and hands-on Restaurant Manager with several years of leadership experience in high-volume, fast-paced restaurant and bar environments. Passionate about craft beer culture, vibrant guest experiences, and team development. Proven ability to deliver consistent results across operations, training, and financial performance.

Recognized for leading with positivity, accountability, and an entrepreneurial mindset — values that align directly with the King Taps brand of good people, great food, and genuine hospitality.

Manager at King Taps (2025-11 – Present)

• Managed team performance through training, mentoring, and setting clear operational goals.
• Developed expo team through hiring process, creating schedules, training, orientation, and expo operations to ensure food quality, accuracy, presentation standards, and timely ticket execution.
• Handling approximately 25-40 front of the house staff. Trained and mentored staff on best practices in food safety and service protocols.
• Led daily front-of-house operations, overseeing teams of 25–40 front of the house employees while maintaining service standards, guest satisfaction, and operational efficiency.

Assistant Bar Manager and Manager at Craft Beer Market (2024-08 – 2025-11)

• Monitored 130+ draft beer lines, coordinated tap rotations and collaborated on local brewery partnerships
• Managed daily operations including scheduling, ordering, and inventory control while maintaining a cost-effective labor-to-sales ratio.
• Analyzed sales trends to inform menu development and promotional strategies.
• Enhanced operational workflows through process improvements and best practices adoption.
• Fostered culture of fun, hospitality and team engagement in a vibrant, high-energy venue
• Led team through busy sports-game nights and major events, managing staffing, guest flow and service standards seamlessly
• Inspire, coach, and support a team of 12-20 servers, bartenders, and support staff to deliver exceptional guest experiences.

Carrier Sales Representative at C.A.T. Global Inc (2021 – 2024)

• Generated $3M in revenue from new partnerships with carriers and increased market penetration by 17%
• Leveraged analytics tools to monitor carrier cost and service performance, resulting in increased customer satisfaction Develop and execute unit tests and perform system testing to ensure software quality.
• Collaborated with logistics team to improve shipment efficiencies and optimize transportation budgets. Secured favourable pricing and terms through informed and strategic negotiations
• Enhanced profitability by 23% due to cost savings generated from implementation of network optimization solutions.

Supervisor and Server at Northern Maverick Brewery Co. (2019 – 2021)

• Lead, train, and motivate front-of-house staff to deliver exceptional service, maintain cleanliness, and adhere to company policies and procedures.
• Assist in inventory control, including ordering and receiving supplies, monitoring stock levels, and minimizing waste. Also, participate in controlling costs, managing budgets, and maximizing revenue through upselling and efficient resource utilization.Developed and executed unit tests and performed system testing to ensure software quality
• Spearheaded, organized, and supervised weekly team meetings to discuss customer feedback, sales opportunities, and performance improvement plans.

Bachelor of Arts in Criminology – University of Windsor