Mike Stivern

100% fluent in French and English. Very good customer service skills with a good sense of reliability. Able to work independently with good technical/analytical skills. Completed Collegial Studies in Computer Science.

Production worker - Assembly and Shipping - RefPlus Inc. - Saint-Hubert

(2023-05 - 2024-01)

• Perform different tasks in a HVAC/R factory
• Assemble diverse metal structures together
• Read and interpret drawing design
• Handled differents gear parts for assembly
• Moves various machines around the shipping dptn using a forklift

Senior Customer Service Representative - Mercer (Marsh McLennan) - Montreal

(2022-09 - 2022-12)

• Responds to both standard and more difficult customer inquiries regarding products and services the Company offers
• Answers, documents and monitors call center calls, emails and transactions
• Research to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing ail reference material necessary to provide an informed response to the customer
• Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries

Student information service agent - STUDENTCARE/ASEQ - Montréal

(2019-08 - 2019-10)

• Provide assistance to student regarding their health insurance coverage according to their student association

Helpdesk technician - CLSC Benny Farm - Monkland

(2018-08 - 2018-09)

• Provided level 1 tech support for over 150 users remote & 25 users On-Site
• Gave timely resolutions to problems and escalated them to appropriate technical personnel as needed
• Provided case status updates as needed, and phone and diagnostic support
• Educated the users on technology and value-added software to improve productivity

Deployment & Migration technician - Bélair direct - Montréal

(2018-04 - 2018-05)

• Migration of PC workstations from Windows 7 to Windows 10
• creating/maintaining images for standard systems
• Was able to lift up to 50 lbs safely and comfortably on a regular basis

AEC - IT SUPPORT SPECIALIST - Champlain Regional College (2012)

DEP - Procédés Infographiques - CFP Jacques-Rousseau (2005)