Production worker - Assembly and Shipping - RefPlus Inc. - Saint-Hubert
(2023-05 - 2024-01)
- Perform different tasks in a HVAC/R factory
- Assemble diverse metal structures together
- Read and interpret drawing design
- Handled differents gear parts for assembly
- Moves various machines around the shipping dptn using a forklift
Senior Customer Service Representative - Mercer (Marsh McLennan) - Montreal
(2022-09 - 2022-12)
- Responds to both standard and more difficult customer inquiries regarding products and services the Company offers
- Answers, documents and monitors call center calls, emails and transactions
- Research to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing ail reference material necessary to provide an informed response to the customer
- Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries
Student information service agent - STUDENTCARE/ASEQ - Montréal
(2019-08 - 2019-10)
- Provide assistance to student regarding their health insurance coverage according to their student association
Helpdesk technician - CLSC Benny Farm - Monkland
(2018-08 - 2018-09)
- Provided level 1 tech support for over 150 users remote & 25 users On-Site
- Gave timely resolutions to problems and escalated them to appropriate technical personnel as needed
- Provided case status updates as needed, and phone and diagnostic support
- Educated the users on technology and value-added software to improve productivity
Deployment & Migration technician - Bélair direct - Montréal
(2018-04 - 2018-05)
- Migration of PC workstations from Windows 7 to Windows 10
- creating/maintaining images for standard systems
- Was able to lift up to 50 lbs safely and comfortably on a regular basis
