Miko Huang

Client-focused professional with 8+ years of Canadian automotive experience managing high-volume customer relationships in fast-paced, deadline-driven environments. Experienced in understanding client needs, coordinating cross-functional teams, managing customer requests and timelines, maintaining accurate CRM records, and delivering high-touch service throughout the customer lifecycle. Proven ability to build long-term relationships, resolve issues, communicate effectively across departments, and identify opportunities to enhance customer value.

Design education and previous marketing experience provide additional strengths in visual communication, content awareness, and creative problem-solving.

Audi Brand Specialist at Audi Uptown (2019-02 – Present)

Manage a high-volume portfolio of customers throughout the full customer lifecycle, from initial consultation and needs assessment through transaction, delivery, and post-sale relationship management. Build and maintain long-term customer relationships, contributing to approximately 120 vehicle deliveries annually, with a peak of 150 vehicles in a high-volume premium automotive environment.

• Act as the primary point of contact for customers, gathering requirements, clarifying requests, communicating solutions, and ensuring a consistent high-touch customer experience.
• Coordinate with Finance, Management, Service, Parts, and external financial partners to ensure customer requests and transaction requirements are completed accurately and within required timelines.
• Manage multiple customer requests and transactions simultaneously while prioritizing deadlines, follow-ups, documentation, and delivery requirements.
• Monitor customer needs throughout the sales and delivery process and proactively communicate updates to minimize delays and resolve issues.
• Maintain accurate customer information, appointments, opportunities, follow-up activities, and transaction details within CRM and dealership systems.
• Present products and service solutions based on customer needs, including vehicle protection, warranty, and aftermarket ownership products.
• Coordinate financing and leasing documentation by gathering customer information, following up on outstanding requirements, and communicating with internal Finance teams and external financial partners.
• Handle customer questions, concerns, and objections professionally, identifying practical solutions while maintaining strong customer relationships.
• Develop repeat and referral business through proactive follow-up, personalized communication, and ongoing relationship management.
• Collaborate with management and multiple departments to resolve complex customer and transaction issues and ensure successful completion.
• Consistently manage competing priorities in a fast-paced environment while maintaining attention to detail, service standards, and customer commitments.

Sales Consultant at Volkswagen Dealership (2017-11 – 2019-02)

• Managed customer relationships throughout the vehicle purchasing process, from initial consultation through financing, delivery, and post-sale follow-up.
• Assessed customer needs and translated requirements into appropriate product and service solutions.
• Coordinated with Finance, Service, Parts, and Management teams to ensure customer requests, documentation, and delivery requirements were completed on schedule.
• Maintained accurate CRM records, appointments, opportunities, follow-up activities, and customer information.
• Managed multiple active customer opportunities simultaneously while maintaining timely communication and follow-up.
• Presented vehicle protection and aftermarket products based on customer needs and ownership objectives.
• Assisted customers with financing and leasing processes, including documentation collection and coordination with Finance.
• Resolved customer questions and concerns through clear communication, problem-solving, and cross-department coordination.
• Built long-term customer relationships through consistent follow-up and personalized service.

Bachelor in Industrial Design – Jiangsu University

Event Management & Floral Design – Seneca College