Milena Montero Matias

Social worker assistant, and Human Resources professional, 2 years of experience in recruiting trainees, from 2 to 3 students in session, and securing full time job after full time internship, and hiring processes, 2 years of experience reducing absenteeism by implementing mental health and healthy lifestyle campaigns to increase high performance at work.

Effective communication which allowed forging partnerships with other companies and suppliers needed for monthly corporate events, and employee assessments.

Highly motivated professional with passion for helping individuals, assisting teams enhancing their capacities.

Hostess – Oretta Midtown. August 2024.

• Welcome guests with a friendly and inviting demeanor, ensuring a welcoming atmosphere from the moment they arrive.
• Oversee reservation systems and seating arrangements to maximize efficiency while maintaining guest satisfaction and comfort.
• Provide guests with menus, and clearly explain daily specials and ongoing promotions.
• Answer phone inquiries promptly, providing assistance with reservations or general questions while maintaining professional etiquette.
• Ensure the host area is consistently clean, organized, and well-presented to uphold restaurant standards.
• Address guest concerns or complaints with tact and professionalism, escalating to management when necessary to resolve issues.

Social Worker Assistant– CRECOSCORP S.A January 2023 – September 2023 

Guayaquil, Ecuador

• Ensure process effectiveness by providing constructive feedback to interns and implemented confidential support mechanisms for 50 employees per day.
• Performed server and host duties to reduce hiring budget for corporate events.
• Collaborated with different departments delegating task to new interns to improve their productivity in the company. 
• Managed onboarding processes to ensure smooth operations within the company’s customer service management software.
• Executed monthly corporate events following the given budget.
• Stablished partnerships to support the corporate events and reduce the budget with four different companies within a year.
• Reduced human resources expenses on account tracking the salaries discounts on the reports.

Talent Acquisition intern – CRECOSCORP S.A August 2022 – January 2023 Guayaquil, Ecuador.

• Maintained the retention rate of hirings over 50% prior the screening. 
• Develop candidate profiles tracking system to supply according to manager’s needs.
• Contacted with the candidates to discuss general details referring to the offered position.
• Collaborated with the recruiting team during the in-person assessment and virtual interviews. 
• Reinforced the talent pool by collaborating with partners to reduce the hiring cost by looking at external sources.
• Identified the best qualified and safety-minded candidates through psychometric tests results and criminal record verification.

Social Worker Intern – NIRSA S.A July 2022 – August 2022

Guayaquil, Ecuador

• Managed screening of 10 candidates per month for temporary positions using Hiringroom, LinkedIn, multitrabajos.
• Collaborated with the recruiting team during the in-person assessment and virtual interviews. 
• Ensure the candidates information by criminal record verification and judicial matters.

Social Worker Intern – CCPID-G. May 2022 – July 2022.

Guayaquil, Ecuador

• Collaborated the social worker in constructing the social analysis of the families in situation.
• Built the social reports analysis for families in vulnerabily to reduce the rates of violence in marginalized communities.
• Planned the family intervention along with the different departments, depending on the families’ actual difficulties, necessities, weaknesses, and strengths.

Diploma in Business Management administration. November 2023 – January 2026 Toronto School of Management – Toronto, Canada.

• Relevant courses: Finances, business ethics and environment, human resources management, professional and personal development. 
• Studying to improve soft skills and acquire knowledge of business management needed to fulfill a leading role in human resources. 

Bachelors Social work degree with specialization Human Resources. March 2019 – Feb 2023.

 “Universidad Católica de Santiago de Guayaquil” – Guayaquil, Ecuador

• Awarded as students tutor for high performance, with a 45% scholarship.
• Elaborated social analysis, diagnoses, and interventions routes to identify and improve social issues existent in any organization or corporate environments, to protect both human rights as individuals and the organizations dynamics. 
•  Learned labor laws and human rights protection at corporate environments and organizations.