Mina Tawfik

5+ years of customer service and client relationship experience in fast-paced professional environments. Hands-on experience supporting Accounts Receivable and Accounts Payable functions, including invoicing, billing reconciliation, collections follow-up, and payment tracking. Proficient in QuickBooks, Microsoft Office Suite (Excel, Word, Access, PowerPoint, Publisher), and Adobe Acrobat.

Experience using CRM platforms including Pipedrive and Ornd to maintain accurate client records and improve workflow efficiency. Strong organizational and time management skills with the ability to manage multiple priorities and deadlines accurately. Detail-oriented and adaptable professional with strong communication, problem-solving, and client service skills. Collaborative team player with experience improving operational efficiency and customer satisfaction.

Office Administrator at OnePlan Business Centres (2024-01 – Present)

• Support accounts payable and accounts receivable processes, including journal entries, cheque deposits, invoicing, payment tracking, and billing reconciliation
• Maintain accurate financial and customer records using QuickBooks and internal CRM systems
• Oversee invoice generation and billing cycles, including early payment invoices and monthly bill runs, ensuring accurate and timely processing in compliance with company procedures
• Monitor outstanding balances and follow up with clients regarding overdue accounts to support collections and reduce aging receivables
• Investigate and resolve billing discrepancies in collaboration with clients and internal teams
• Prepare client proposals and membership agreements, contributing to client onboarding and customer retention
• Contribute to positive client experiences, resulting in multiple positive Google reviews and client feedback

Administrative Assistant at KPMG LLP (2024-01 – 2024-12)

• Supported the Tax department during peak season in a high-volume, deadline-driven environment
• Processed and organized confidential tax-related documents to support timely and accurate tax preparation
• Assisted with expense calculations and financial data organization
• Maintained digital and physical filing systems, ensuring accuracy, accessibility, and confidentiality
• Performed accurate data entry and administrative support across multiple departments

Head Coach at Ancaster Legacy Football Club (2021-01 – Present)

• Manage team budget and expenses while maintaining accurate financial tracking and resource allocation
• Build strong relationships and communicate effectively with players, families, and coaching staff
• Foster a structured, inclusive, and team-oriented environment through leadership and organization

Diploma in Accounting – McMaster University

Diploma in Office Administration-Executive – Mohawk College