Minh Tran

Management and Computer Science Student

SAP Remote (SAP Vancouver)

Technical Project Analyst/Coordinator Intern – SAP Analytics Cloud Jan 2022- Aug 2022

• Managed the delivery of SAP BI product software releases; coordinated with the development team to identify and resolve build issues to deliver quality software releases on time.
• Identified analytics use cases and scoped specific business requirements and to build custom executive-level dashboards.
• Developed a Java test which detected 8% of inactive, dead source files in the SAC Cloud repository to be optimized.
• Monitored the performance of 6,000+ high-value customer accounts; analyzed product performance data usage to prepare and present product adoption insights, Net Promoter Score (NPS) analysis reports to senior executives.

Technical Specialist Nov 2021- Feb 2022

• Provided customer service, technical assistance to 100+ customers daily with their iOS and macOS products. 
• Performed product issues analysis, documented customers' issues and troubleshooting services.
• Collaborated with cross-functional teams to provide customers with prompt service and complete resolutions.
• Awarded as one of the week's top performers for two weeks.

 Software Engineer Intern May 2021 – Aug 2021

• Part of the Agile Theseus Revamp Team which was responsible for Tauria’s video-conferencing software front-end.
• Initialized and developed a talk-while-muted pop-up application using Jitsi Meet API, React, Typescript, HTML, and CSS; the project was awarded as one of the most Innovated Projects in the internship cohort.

Business Development Intern Nov 2020 – Mar 2021

• Conducted market research, utilized Hubspot to manage companies' records while actively cold calling prospective trucking partners to expand the company’s partnership; generated 100+ leads after two months of joining.

University of Illinois Urbana-Champaign – UIUC Expected 2024

Master of Science in Management – Data Management and Communication

Western University – cGPA: 3.75 Ontario, Canada  

Bachelor of Science – Computer Science