Minouche Calixte

Drive sales and results: Set sales goals using company tracking tools, monitor progress, identify opportunities, and coach the team on effective, needs-based selling.

Deliver excellent customer service: Model attentive, consultative service; help customers explore beauty products; and use customer feedback to improve the department’s experience.

Lead and develop the team: Train, coach, mentor, and motivate beauty colleagues. Support performance appraisals in partnership with the Front Store Manager and encourage a positive, collaborative team environment.

Beauty Manager - Shoppers Drug Mart - Toronto / Ontario

(2024-09)

• Drive sales and results: Set sales goals using company tracking tools, monitor progress, identify opportunities, and coach the team on effective, needs-based selling.
• Deliver excellent customer service: Model attentive, consultative service; help customers explore beauty products; and use customer feedback to improve the department’s experience.
• Lead and develop the team: Train, coach, mentor, and motivate beauty colleagues. Support performance appraisals in partnership with the Front Store Manager and encourage a positive, collaborative team environment.
• Plan events and customer outreach: Book appointments, coordinate the beauty department’s event schedule, communicate promotions, and encourage customers to use PC Optimum where appropriate.
• Maintain department standards: Keep the beauty area aligned with Cosmetic Operating Standards and company expectations for customer experience and presentation.
• Plan coverage: Identify busy periods and schedule team shifts to support customer service and sales.
• Work across store leadership: Coordinate with the Front Store Manager and Associate-Owner on department goals, staffing needs, promotions, and operational priorities.
• Monitor sales performance, and business results to achieve department goals.

Beauty Expert / Cosmetician - Shoppers Drug Mart - Toronto / Ontario

(2019-12 - 2024-09)

• Provide services for proper skin care in conjunction with everyday make up.
• Promote and sell skin care cosmetic products.
• Provide beauty service to customers.
• Schedule makeup appointments for Shopper customers.
• Ensure that all products are inventoried and ordered as needed.
• Assist customers in choosing fragrance, hair & nail care products.
• Organise products on shelves in their respective section and store surplus.
• Help customers identify personal needs and preferences.
• Educate customers on how to use and apply the skin care products.
• Advise customers about fragrances and hair & nail care products.
• Book appointments for one-on-one consultation.

Beauty Specialist - CHANEL - Toronto/ Ontario

(2018-11 - 2019-11)

• Supervise and manage CHANEL Beauty and Fragrance counter.
• Achieve sales plans and provide superior customer service.
• Relate to customer needs ensuring repeat sales and loyal customers.
• Organize all details in conjunction with the Territory Manager and store.
• Fulfilling of national events, maximizing opportunities with excellent events’ initiatives.
• Ensure inventory levels are adequate to support sales trend/opportunities.
• Responsible for Inventory Management for both Beauty and Fragrances.
• Communicate to boost orders and inventory flow adjustments to store management.
• Build the client base through maintaining strong customer relationship.
• Observing and reporting to the CHANEL management competitive activities.

Beauty Expert / Cosmetician - Shoppers Drug Mart - Toronto / Ontario

(2015-05 - 2018-10)

• Provide services for proper skin care in conjunction with everyday make up.
• Promote and sell skin care cosmetic products.
• Provide beauty service to customers.
• Schedule makeup appointments for Shopper customers.
• Ensure that all products are inventoried and ordered as needed.
• Assist customers in choosing fragrance, hair & nail care products.
• Organise products on shelves in their respective section and store surplus.

Lead Program - Shoppers Drug Mart (2020-09)

College diploma - Hotel and Restaurant Management - La Cité collégiale (2011-01)

College diploma - Social Worker - La Cité collégiale (2009-01)