Mira-belle

Operations and Customer Success professional with an Electrical Engineering background and a focus on data-driven problem solving. Experienced in coordinating cross-functional tasks, managing client data intake, and maintaining operational workflows. Proficient in utilizing Coda, Asana, and Jira to track project timelines and ensure accurate financial reconciliation. Committed to high data integrity and clear stakeholder communication to drive project completion.

Zeitview | Project Ops Coordinator (Customer Success Coordinator) | July 2024 – Present

• Coordinate cross-functional activities for enterprise accounts, managing timelines and ensuring alignment across teams.

• Track and report on key performance indicators, analyzing data to identify trends and support decision-making.

• Develop and maintain process documentation, establishing standards that improve efficiency and consistency.

• Collaborate cross-functionally with Sales, Operations, and Accounting teams via Slack and Google Meet to maintain alignment and ensure program objectives are met.

Cogeco Connexion | Account Coordinator (Client Care) | February 2023 – July 2024

• Managed a high-volume omnichannel pipeline, resolving 100+ daily inquiries across phone, email, and chat with an 89% first-contact resolution rate.

• Coordinated end-to-end installation logistics for all business clients by liaising with internal technical teams to schedule and confirm new service setups.

• Facilitated hardware and service migrations, managing outbound outreach to replace obsolete modems and transition clients from legacy plans to current internet packages.

• Resolved cross-functional account issues by acting as the primary point of contact between business clients and internal departments to ensure seamless service delivery.

• Maintained high data integrity across CRM systems by accurately documenting account inquiries, service updates, and tech support tickets for a diverse business portfolio.

• Managed editorial timelines and publication workflows, coordinating with writers and sub-editors to ensure on-time delivery of content.

• Developed and maintained a content tracking system in Notion, improving team coordination and version control.

• Created and distributed email newsletters to 1,500+ subscribers, applying engagement data to refine content strategy.

• Researched, drafted, and edited editorial content, ensuring clarity, accuracy, and adherence to publication standards.

New Hampshire Capital | Special Project Coordinator | April 2020 – October 2020

• Coordinated a web and mobile app development project, managing deliverables and aligning sprints with business objectives.

• Conducted QA reviews and maintained clear communication between stakeholders and developers to ensure project quality and alignment.

• Supported project documentation and stakeholder updates, ensuring transparency and timely delivery of project milestones.

McMaster University | M.Eng., Public Policy | 2018

• Focus on policy analysis, energy and environmental policy, and regulatory frameworks

• Technical foundation in energy systems, infrastructure, and quantitative analysis

• ALX | Data Analytics Certificate (Excel, SQL, Power BI) | 2024

• Harvard Business School Online | Business Analytics Certificate | 2022

• Grant MacEwan University | CAPM Project Management Certificate | 2015