Miranda Liang

McGill Computer Science graduate building a career in revenue and go-to-market operations. Builds the data, reporting and processes that teams run on: SQL and Python data validation and dashboards at Spotify and Quantolio, compliance tracking in financial services at RBC, and CRM databases, budgets and processes other teams adopted at McGill. Has also worked the front line of sales, so understands what reps need from their tools. Fluent in English and French, professional in Mandarin.

Reservations Agent - Wedgewood Hotel & Spa (Relais & Châteaux) - Vancouver, BC

(2026-02 - 2026-08)

• Processed 40–60 transactions per shift with 100% accuracy across registration, billing and account settlement for an international clientele

Operations, Group Retirement Savings - RBC Royal Bank of Canada - Vancouver, BC

(2024-12 - 2025-08)

• Kept records audit-ready across Group Retirement Savings accounts, tracking every interaction, compliance milestone and deadline in a regulated environment
• Equipped senior relationship managers for strategic meetings and quarterly reviews with client documentation and performance reports
• Routed documents and queries between client-facing teams and internal operations, following every item through to closure

Fundraising Canvasser, Monthly Donor Campaign - Public Engagement - Montréal, QC

(2024)

• Achieved a 75% conversion rate turning cold, door-to-door conversations into recurring monthly donors

Executive & Administrative Coordinator (Part-time) - McGill University - Montréal, QC

(2020-01 - 2024-01)

• Created processes and templates that other teams adopted, and trained and onboarded 20+ incoming club executives each year
• Administered a $50,000+ annual budget with zero compliance issues over four years, verifying expenses and reconciling accounts
• Maintained Excel and CRM databases powering activity summaries, forecasts and recurring reports for leadership
• Delivered 50+ events a year with 95%+ positive feedback, coordinating vendors, logistics and approvals

Data Science Intern - Spotify - Montréal, QC

(2023)

• Stopped data-quality problems at the source by building Python and SQL validation checks that audited datasets before they reached reporting
• Prevented downstream errors in budget allocation by finding and fixing 3 critical data-integrity issues within the first 60 days, each traced to its root cause
• Eliminated weekly manual report compilation and gave leadership continuous visibility by building relational databases and automated reporting dashboards
• Turned analysis into decisions by presenting findings and recommendations to senior stakeholders in English and French

Data Science Intern - Quantolio (Fintech) - Montréal, QC

(2022-05 - 2022-11)

• Strengthened client reporting and investment analysis by analyzing financial portfolio data in Python and SQL
• Made client deliverables faster and more accurate by writing Python scripts that replaced manual data aggregation
• Kept clients and the technical team aligned as a point of contact, translating data findings into plain-language client communication

Bachelor of Computer Science - Minor in Psychology - McGill University (2020 - 2024)

DEC - Health Science - Cégep St. Lawrence (2017 - 2019)