Mirelle Adolphe

Retired very early from the corporate world in 2022 and have since been greatly focused on self-improvement, taking care of my family, and real estate investing. Currently looking for a job in a heart centered company where I can use my foresight, analytical, and problem solving skills to help build up the company, improve the well being of their clients, assist the company with improving efficiencies, and contribute to increasing profitable returns within the organization.

Product Owner / ABO – Commercial Insurance Operations - Economical Insurance

(2018-01 - 2022-12)

• As the Product Owner, collaborate with the IT Delivery and Leadership teams to deliver business objectives
• Work with leaders and SMEs within Commercial team to comprehensively understand project objectives and requirements
• Articulate and prioritize business requirements, specify acceptance criteria, identify gaps, and provide business sign-off
• Identify and escalate risks and issues as necessary, attend leadership and Steering Committee meetings, and communicate project status to all stakeholders
• Complete project documentation and perform and/or coordinate user acceptance and production verification testing
• Monitor the status of all maintenance requests and maintain ongoing communication with all relevant stakeholders
• Actively lead and participate in the business implementation of projects and system enhancements

Business Systems Analyst / Scrum Master - Economical Insurance

(2017-01 - 2018-12)

• Conducting stand-ups regularly and providing a collaborative environment by encouraging input from all team members
• Working with leadership team on defining project scope, project timelines, and how to best utilize team resources
• Working together with various Economical Teams and Vendors to mitigate risks and understand potential project impacts that affect all groups
• Ensuring team members deliver quality and on time with their respective projects/assignments
• Acting as a trusted advisor to various Directors and Leaders within Sonnet
• Screening new hires and conducting interviews
• Onboarding of new hires, assisting with getting access, and discussing roles and responsibilities
• Meeting with team members to discuss and define team processes
• Organizing knowledge transfer plans to prepare team members with supporting Sonnet

Systems Analyst - Economical Insurance

(2014-01 - 2017-12)

• Rules Analysis for all Energie projects and releases across Economical. Held the lead role and responsible for giving instruction and guidance to all IT staff involved in ILOG rules development, training new team members as well as evaluating their learning and performance
• Business Analysis within the IMS Decommissioning project. Held the lead role in performing the gap analysis, designing the mapping requirements, and writing the rule logic used within our Automation Anywhere Tool for converting Chutter Broker personal lines property policies into ENTR
• Quality Analysis within the IMS Decommissioning project. Held the lead role in developing test strategy, coordinating testing efforts between all parties, giving instructions to the Vancouver branch and Chutter Brokers on the process for a successful automation, and creating training documentation for the Vancouver branch of Economical
• Rules Development involving developing new business rules, unit testing, creation of new builds, configuring workspace for use of IBM Rational Application Developer, and merging development streams within IBM Rational Clear Case

Business Analyst - Economical Insurance

(2013-01 - 2014-12)

• Leading and coaching other members of the team, and the continuation of Rate and Rule Analyst duties
• Project management and the utilization of Lean / Agile methodology
• Facilitating workshops and conducting requirements gathering, story mapping, business planning, data analysis, process analysis, functional and non-functional requirements analysis, system design and test implementation
• Leading requirements gathering sessions and leading User Acceptance Testing
• Effectively negotiating and interacting with stakeholders

Rate and Rule Analyst - Economical Insurance

(2010-01 - 2013-12)

2+ years of experience as a Senior Analyst leading, training, and giving guidance to a team of head office analysts within the "Actuarial Unit of Rate and Rule Analysts". My team was responsible for the creation and implementation of all commercial underwriting rule logic pertaining to IRCA risks for all Provinces.

• Leading projects and implementing Ilog rule changes to improve flow through of Energie policies, significantly reduce manual processing, and increase profitable returns within the company
• Maintaining system files and program coding relating to the rule application of individually rated commercial automobile (IRCA), personal automobile, and personal property lines of business
• Accountable for improving the processes within the unit and making updates to Standard Operating Procedures as processes around rule activities change
• Supporting the testing of rule changes to ensure correct implementation on the system in a timely manner
• Applying broad and extensive underwriting skills to investigating and resolving problems that may arise in the design of rules and the classification of risks
• Collaborating with other members of the project team and getting the buy-in of other members prior to moving forward with major project initiatives

FCIP New Track Program - Executive Leadership Training - The Insurance Institute of Canada (2013-01 - 2013-12)

Essentials of Business Analysis & Requirements and Agile Business Analysis - EBG Consulting Inc. (2013-01 - 2013-12)

Chartered Insurance Professional - The Insurance Institute of Canada (2006-01 - 2010-12)

Business Training Program - Trump Institute (2007-01 - 2007-12)

Business Training Program - Business Enterprise Network (2003-01 - 2003-12)

Honours Bachelor of Science - Specialist in Psychology, major in Criminology, and minor in Sociology - University of Toronto (1995-01 - 1999-12)