Miriam Palencia

Dedicated and customers-focused professional with strong experience in providing excellent service and building positive relationships with clients. Skilled in communication, problem-solving, and handling customer inquiries in a professional and efficient manner. Know for maintaining a calm and friendly attitude while assisting customers, resolving concerns and ensuring a positive experience.

Highly organized and detail-oriented with the ability to multitask and work effectively in a fast-paced environments, experience in managing appointments. A dependable and motivated team player with strong interpersonal skills with the ability to adapt quickly to new systems and procedures

Custome Service Representative - MST - Châteauguay, QC

(2021-03 - 2026-01)

• Assisted customers with questions, concerns, and service requests
• Maintained a friendly and professional attitude when interacting with clients
• Resolve customers issues quickly and efficiently
• Processed payments and maintained accurate records
• Work with team members to ensure customers satisfaction

Front desk - Dr. Gardner and Tarantino - Montréal, QC

(2017-02 - 2020-03)

• Supported the dental team while ensuring patient comfort and care
• Communicated clearly with patient regarding procedures and appointments
• Maintained organized patient records and schedules
• Assisted in creating a welcoming environment for patients

Front desk - Dr. Shaker Tawfik - montreal, QC

(2012-05 - 2016-08)

• Communicated clearly with patient regarding procedures and appointments
• process Insurance form and claims
• organized patients records and schedules
• Organized inventory and communicated with providers and representatives
• Assisted in creating a welcoming environment for patients

High School Diploma - Gaither High School (2001-08 - 2002-06)

Dental Assistant - Dental Assistant - Concorde Technical School (2002-09 - 2003-07)