Mohamed Allaham

PMP-certified IT Project Delivery Professional with 15+ years of experience leading enterprise technology initiatives, ERP implementations, and infrastructure transformation programs, including initiatives valued up to $10M+ USD, across telecom, banking, oil & gas, manufacturing, and technology sectors. Experienced in end-to-end project delivery, including scope alignment, schedule coordination, risk and issue management, change control, stakeholder communication, vendor management, implementation execution, and operational transition. Brings a unique combination of project delivery leadership, technical solution understanding, and enterprise client management experience, successfully coordinating multi-vendor environments involving SAP, Odoo, Huawei, Cisco, HPE, Microsoft, Oracle, and Fortinet to deliver business-focused technology solutions.

CSR/Processor at BMO (2024-11 – Present)

• Support clients with banking needs through accurate transaction processing, issue resolution, and needs-based conversations while ensuring compliance with BMO policies and procedures
• Perform branch processing responsibilities, including cash balancing and end-of-day reconciliation activities, ensuring accuracy and adherence to operational controls
• Support daily branch operations by assisting team members, monitoring processes, and contributing to a smooth customer service environment
• Support onboarding and knowledge sharing with new customer service representatives, helping ensure alignment with branch procedures, compliance requirements, and service standards

Wireless Sales Representative at The Mobile Shop (2024-07 – 2024-10)

• Proactively approached customers to promote and sell wireless solutions (Bell, Virgin, Fido, Rogers), consistently meeting or exceeding monthly sales quotas
• Applied consultative selling techniques to match customer needs with mobile devices, plans, and accessories
• Strengthened customer loyalty by providing value-driven recommendations and post-sale support

BDM & IT Project Delivery Lead at ICS Company (SAP Partner) (2023-02 – 2024-08)

• Led end-to-end delivery of enterprise SAP transformation initiatives, including SAP S/4HANA Private Cloud (RISE with SAP), SAP SuccessFactors, and SAP Business One implementations
• Delivered the first SAP S/4HANA and SAP SuccessFactors implementation in Iraq by a local SAP partner, coordinating SAP consultants, external delivery teams, business stakeholders, and technical resources
• Managed project delivery activities including scope alignment, requirements validation, milestone tracking, risk/issue management, change control, and implementation readiness
• Managed SAP functional teams across FI, MM, SD, HCM, ABAP development, and SAP CPI integration workstreams while ensuring alignment with business objectives
• Served as the primary delivery interface between customer leadership, SAP teams, technical resources, and business users throughout the project lifecycle
• Managed project budgets up to $1M, supporting vendor coordination, resource planning, delivery governance, and execution success

BDM & IT Project Delivery Lead at EJAF Technologies (Huawei Gold Partner) (2020-10 – 2023-01)

• Led complex enterprise technology projects within a system integration environment, bridging business requirements, solution design, vendor coordination, and technical execution across infrastructure, ERP, cybersecurity, and managed services
• Managed end-to-end delivery of complex enterprise projects by coordinating internal technical teams, vendors, subcontractors, and customer stakeholders to ensure successful implementation
• Delivered large-scale infrastructure modernization projects including networking, security, CCTV, data centre preparation, and enterprise technology solutions using Huawei, HPE, Cisco, Fortinet, Microsoft, Lenovo, and other vendors
• Managed key enterprise engagements across oil & gas, telecom, banking, and government sectors including Anton Oil Field, Asiacell, and Zain, ensuring delivery quality, stakeholder alignment, and customer satisfaction
• Managed project execution activities including planning, resource coordination, vendor management, risk/issue management, change requests, and delivery reporting
• Established new technology service offerings including SAP solutions, IT outsourcing, infrastructure, cybersecurity, cloud, and managed services, while initiating SAP partnership expansion

Sales Manager & Project Delivery Lead at Moore Stephens (2018-09 – 2020-10)

• Managed business transformation initiatives including finance restructuring, accounting service outsourcing, and process improvement projects
• Coordinated end-to-end project delivery activities between clients, finance teams, consultants, and internal stakeholders to ensure successful execution
• Supported ERP and business process improvement initiatives through collaboration with SAP/Odoo partners and consulting teams
• Managed project activities including scope alignment, milestone tracking, stakeholder communication, risk identification, issue resolution, and change requirements
• Served as the primary client interface, managing expectations, delivery outcomes, and long-term stakeholder relationships

Sr. Key Account Manager at CITS (Cisco, HPE, Microsoft Gold Partner) (2014-01 – 2018-08)

• Managed SLA-driven enterprise client engagements, overseeing IT service delivery, escalations, and technology solution delivery across multiple sectors
• Coordinated enterprise infrastructure projects involving Cisco, Microsoft, HPE, Dell EMC, and Fortinet solutions, working with customers, vendors, and technical teams
• Supported project delivery activities including requirements gathering, vendor coordination, implementation tracking, issue resolution, and stakeholder communication
• Managed contracts, vendor relationships, delivery commitments, and customer expectations throughout the engagement lifecycle
• Delivered $3M+ in enterprise IT and consulting engagements while maintaining strong client relationships and successful delivery outcomes

Sales Executive / Account Manager at Mindscape Networks, Emircom UAE, iTECH (2007 – 2013)

• Managed client accounts and delivered IT solutions across diverse sectors, achieving sales targets and supporting business growth
• Managed contracts with clients, vendors, and service providers, ensuring compliance and timely execution
• Maintained strong client relationships and ensured successful completion of multiple projects

Advanced Technician Diploma in Information Technology – City & Guilds of London Institute, UK (2002 – 2004)

High School Diploma