University of Alberta graduate with a bachelor of education in Secondary Education
Experience
Public Mobile (Telus) / Sales Representative
April 2019 - October 2020, Edmonton
Generated new sales and help customers choose the right plan for their needs.
Provided excellent customer support by addressing inquiries, resolving complaints, and providing technical support as required.
Proactively identified opportunities to generate new business through prospecting and referral programs.
Was knowledgeable about Public Mobile products, services, and promotions, and able to explain complex features and benefits to customers.
Maintained sales reports, track performance metrics, and communicated progress toward sales goals to management.
Complied with all company policies, procedures, and regulations related to sales, customer support, and privacy.
Participated in ongoing training and development programs to stay up-to-date with the latest product information, sales techniques, and customer service skills.
Planet Internet/ Wireless Internet Technician
September 2016 - July 2017, Beirut, Lebanon
Installed and Configured Wireless Equipment: Installed and configured wireless equipment such as access points, routers, switches, and antennas.
Troubleshooted and Resolved Issues: Troubleshooted and resolved issues related to wireless connectivity, network performance, and signal strength.
Conduct Site Surveys: Conducted site surveys to determine the best locations for installing wireless equipment and ensure optimal signal coverage.
Documented Work: Documented all work performed, including network configurations, equipment installed, and troubleshooting steps taken.
Provided Technical Support: Provided technical support to end-users and customers, including assistance with configuring devices and resolving connectivity issues.
Kept Up-to-Date with Technology: Stayed up-to-date with the latest wireless technology trends, products, and solutions to provide the best service and support to customers.
Fido / Key Holder
Sept 2021- Jun 2022
Drove top line sales within the store: strive to meet or exceed sales quotas and store objectives
Provides consistent customer service, and ensures that all corporate and brand standards are followed
Completing training, and upgrading knowledge regularly
Stay current on product knowledge and promotional information
Cold calling in order to expand the brand and allow for pursuit of outside leads
Education
University of Alberta, Bachelor of Education in Secondary Education
