Mohamed Hemmas

Data Analyst with an engineering background and hands-on experience analyzing operational and customer support data. Skilled in transforming raw datasets into actionable insights using Python, SQL, Excel, and Power BI. Known for analytical thinking, structured problem-solving, and effective collaboration to improve performance and service quality.

Technical Support Engineer (Data-Oriented) at IRIS (2024-06 – Present)

• Analyzed customer support ticket data and device failure records to identify recurring patterns and root causes, contributing to a 20% reduction in repeat technical incidents.
• Developed monthly KPI reports tracking resolution time, ticket volume, and issue frequency, and built a web-based diagnostic and error analysis tool that improved troubleshooting efficiency by 30%.
• Supported cross-functional teams and production units by prioritizing high-impact issues and translating analytical insights into data-driven corrective actions.

Electronic Maintenance Engineer at United Technology Electric Company (2023-10 – 2024-03)

• Analyzed maintenance logs and equipment failure reports to detect recurring breakdown patterns.
• Reduced unplanned equipment downtime by 15% through preventive maintenance planning.
• Prepared weekly performance reports supporting production and maintenance decisions.

Front-End Developer at Self-Employed / Remote (2019-04 – Present)

• Delivered 10+ web projects focused on performance optimization and usability.
• Designed interactive dashboards and interfaces supporting data visualization and reporting needs.

Electronic Industries Engineer – Mohamed El Bachir El Ibrahimi University (2018-09 – 2023-07)