Mohammad Edres Nazar

Experienced HVAC technician with 5 years of managerial experience overseeing 20 people at a time. Apprenticed with senior technicians mastering service, maintenance, and installation best practice. Possess good judgement and problem-solving skills with strong commitment to NPS, Google Reviews and customer testimonials. Specialize in de-escalating customer escalations and solving complex service and install issues.

HVAC Service Tech - Reliance Home Comfort

(2020-01)

• Install, maintain, and repair all types of HVAC systems furnace, tankless, water heater, boilers, AC, thermostats and heat pumps
• Specialize in de-escalating customer escalations and solve complex service and install issues
• Fabricate and install sheets metal plenum for Furnace and Air Handler Installs
• Communicate maintenance or repair recommendations with customers to ensure a high level of customer service satisfaction
• Ensure compliance with health and safety regulations

HVAC Tech Apprentice – part time - Cogent Gas and Appliances Services Inc.

(2018-01 - 2023-12)

• Install, maintain, and repair all types of HVAC system and equipment Furnaces, boilers, tankless, water tanks, air handler, and air conditioners flow switches and thermostats
• Identify and diagnose necessary services required
• Perform prevention maintenance and 21-point heck-ups on furnace, A/C, Air handler and boiler
• Communicate maintenance or repair recommendations with customer to ensure a high level of customer service satisfaction

Finance Manager - Al Khat Jewelers - Dubai, United Arab Emirates

(2015-01 - 2017-12)

• Resolved customer complaints and inquiries; helped identify products prices and orders
• Responsible for all accounts (cash, credit, cheque) and provided reports of daily sales to upper management

Security Officer/ Supervisor - Wincon Security Inc. - Toronto, Canada

(2014-01 - 2015-12)

• Ensured staff's punctuality, ensured staff handed in incident reports and daily reports, Delegated staff in maintaining the safety and security of the assigned location
• Trained staff to tactfully evict patrons from the premises if they were behaving in a disorderly way

Customer Service and Sales Representative - Mac's Convenience Store

(2012-01 - 2013-12)

• Established or identified prices of goods and tabulated bills using calculators, cash registers, and optical price scanners

On-Air Host/Presenter - Calian Ltd. - Kingston, Canada

(2009-01 - 2011-12)

Department of National Defense Canada

• Produced and hosted a daily 4-hour radio program consisting of a well-balanced music program, sports show, and facts and wonders
• Responsible for voice-tracking (recording) during off-days to cover program schedule for off-days as instructed by program director or station manager

Heating, Refrigeration and Air Conditioning Technician (G3) - HVAC - George Brown College

G2 - Gas Technician 2 License - Gas Technician - Hi-Mark Skilled Trade School

313D- Residential Air Conditioning Mechanic - Air Conditioning

Business Accounting Diploma - Business Accounting - St. Lawrence College