Programmer Analyst 2022 – Present
ISM Canada, Saskatoon, Canada
- PowerApps Developer Mar. 2023 – Present
RBOMS fulfilled service requests from RBC customers via the OMS database, tracking and managing orders while generating and validating financial reports. It verified accurate hardware orders from shipping vendors and aimed to reduce manual work through automation, streamlining workflows for enhanced productivity and user experience.
Technology: Microsoft PowerApps, Dataverse, Power Automate, Microsoft Planner
- PowerApps Developer Jan. 2023 – Apr. 2023
FOREX was Kyndryl Order Support Center's database in Canada for OEM fulfillment, managing diverse orders, vendors, and Business Units. It ensured uniform processing, managed invoice reconciliation, provided valuable metrics for informed decision-making, and facilitated performance monitoring.
Technology: Microsoft PowerApps, Dataverse, Power Automate, Microsoft Planner
- Salesforce developer Nov. 2022 – Jan. 2023
During the SaskTel engagement, captured process flow with murals, documented UX in the app, and attached it to JIRA stories. Created and documented data model in config workbook, prioritizing communication and collaboration for seamless progress. Visual aids improved comprehension, and we diligently tracked and documented critical information consistently throughout the project.
Technology: Visual Studio Code, Salesforce Platform, GitHub, Jira and Bitbucket
- ServiceNow Developer Aug. 2022 – Nov. 2022
Set up customers in ServiceNow, building integrations and processes for Service Level and Billing reports. Enhancements, defect fixes, and user support were provided. Customized backend and user interface stories for personalized solutions based on client requests.
Technology: ServiceNow Platform, JavaScript, Visual Studio Code
- ScienceLogic Automation Jul. 2022 – Aug. 2022
Specialized in delivering SL1 architectural designed services, tailoring solutions to meet specific client needs. Implemented scalable, efficient, and reliable SL1 solutions, ensuring long-term client success and customized services that aligned perfectly with the client's objectives, resulting in robust and sustainable SL1 implementations.
Technology: ScienceLogic Platform
Tech Specialist 2021 – Present
London Drugs, Saskatoon, Canada
- Delivered excellent customer service and promoted products. The organized nature allowed effective multitasking and adaptability to changing priorities. Offered valuable support to management on special projects, maintaining quality and service standards. Continuously updated technical knowledge of tech products, peripherals, and technologies to enhance user support.
Certified Advisor 2019 – 2021
Best Buy, Saskatoon, Canada
- Helped clients during cold calls, skillfully handling objections for positive outcomes and promptly addressed inquiries and issues, communicating efficiently with the manager. Stayed updated with tech trends, providing relevant advice, and demonstrating product features, aiding informed final decisions
IT Support Specialist 2018 – 2019
Atlas Office Solution, Saskatoon, Canada
- Setup and maintenance, diagnosing technical issues in LAN and wireless systems, and providing effective solutions. Handled network support for clients' WAN, LAN, hardware, and software. Efficiently configured Active Directory, security policies, DNS, and DHCP services, and installed computers in stand-alone and network environments.
Senior IT Specialist 2004 – 2018
Azad University (IAU), Science and Research Branch, Tehran, Iran
- Managed network infrastructures, performed security scanning, installed, and configured servers and client systems, supervised client training, monitored DNS policy and network security, maintained antivirus servers, and offered troubleshooting assistance for networks, security, operating systems, and email. Server security administration and secure system configuration recommendations for workstations and laptops were also part of the responsibilities.
University Lecturer 2014 – 2018
University of Applied Science and Technology, Tehran, Iran
Azad University (IAU), Tehran, Iran
SAMA Technical and Vocational Center, Tehran, Iran
- Courses: Programming Languages (C++, Visual Basic, and Web), Operating Systems, Databases, Computer Networks, LAN Design, Network Management, TCP / IP Protocols, Switches and Routers
Network Support Specialist 2004 – 2005
Alborz Computer Company, Tehran, Iran
- Designed, maintained, and operated client support for broadband connectivity, security infrastructures, firewalls, and network access control. Monitored and responded to security incidents, DNS, email gateway, FTP, VPN, and other internet services. Managed TCP / IP network configurations (LAN and WAN), troubleshooting network, hardware, and software issues while resolving client problems and providing communication to both clients and management.
