Mohammed Rahman

Multi Talented, Multi Tasking Driven Specialist brings a board range of technical expertise. Hands on experience and Training experience for managing server, active directory, exchange server, network security, internet security. Hands on training on cisco router and switches. Hands on training on Linux environment. Hands on training on Cloud Infrastructure. Training on ethical hacking. Training on Mobile application security

Customer Care at Beck Taxi (2007-01 – Present)

Handling customer inquiries, bookings, complaints, and coordinating with drivers and dispatch teams.

• Handling Customer Inquiries & Bookings: Taking taxi bookings via phone, app, or website. Providing fare estimates and trip details. Answering questions about services, routes, and availability. Addressing Complaints & Resolving Issues. Handling complaints about driver behavior, fare disputes, lost items, or service quality. Investigating issues and providing solutions. Escalating serious concerns to management.
• Assisting with Lost & Found: Helping customers recover lost belongings left in taxis. Coordinating with drivers to locate and return items.
• Ensuring Safety & Compliance: Providing information on taxi safety measures. Assisting customers in reporting unsafe or unprofessional driver behavior. Ensuring taxis follow company policies and government regulations.
• Customer Follow-Ups & Feedback: Following up on complaints and ensuring customer satisfaction. Collecting and analyzing feedback to improve services.
• Coordinating with Drivers & Dispatch Teams: Communicating with drivers to ensure timely pickups. Managing ride cancellations, delays, or rescheduling. Assisting with driver-customer conflicts.
• Payment & Refund Assistance: Helping customers with payment issues, overcharges, or refund requests. Explaining fare calculations and policies.

Delivery Driver at The delivery man (2001-01 – 2006-12)

Liquor delivery driver involving driving, customer service, and compliance with alcohol regulations.

• Safe & Timely Deliveries: Transporting alcoholic beverages to customers or businesses efficiently. Using GPS to navigate and plan the best routes. Ensuring deliveries are made on time while following traffic laws.
• Age Verification & Legal Compliance: Checking customer IDs to confirm they meet the legal drinking age. Following local alcohol delivery laws and company policies. Refusing delivery if a customer cannot provide valid ID.
• Customer Service & Communication: Providing a friendly and professional experience upon delivery. Handling customer inquiries about orders or delivery times. Addressing complaints or issues, such as missing or incorrect items.
• Handling Payments & Receipts: Processing cash, card, or app-based payments. Ensuring customers receive correct receipts and invoices. Managing refunds or order discrepancies when necessary.
• Inventory & Order Accuracy: Verifying orders before leaving the store or warehouse. Ensuring correct items and quantities are delivered. Reporting shortages, damages, or incorrect shipments.
• Safety & Responsible Alcohol Handling: Ensuring alcohol is stored and transported securely. Preventing deliveries to intoxicated individuals. Following company protocols for safe and responsible alcohol distribution.
• Vehicle Maintenance & Record Keeping: Keeping the delivery vehicle clean and in good condition. Logging mileage, deliveries, and any incidents during shifts. Reporting mechanical issues or accidents promptly.

College Diploma in Cybersecurity and Network Engineering – Computek College (2021-06 – 2022-10)