Mohd. Asim Khan

Looking forward to an opportunity in an atmosphere where I can make a difference and not just be another Payroll figure, with an ambitious pace and desire to scale the peaks of professional excellence.

1. Advised, and supported existing potential customers with positive experiences and engaged
2. Managed Inbound customer calls, with confidence and delivered solution-oriented suggestions to the inquiries in a pleasant, courteous, professional manner.
3. Identified the customer needs, Documented the requirements of the system, Analysed the information, and assisted based on the nature of the inquiry.
4. Strived to Achieve and improve Customer service and maintain the productivity target by 400%
5. Fulfilled Customer Brand Expectations that goes with the policy and Ethical Practices, in the mean while maintained the Quality-of-Service Delivery by assessing needs of Clients.
6. Used telephone to reach out to the customer and established procedures when mitigating complaints.

Pursuing Post-Baccalaureate Diploma in Business Analytics (Cape Breton University)

Bachelor’s in CS Engineering, MIT University, India- 2016-2020