Mona Bahrami

Customer-focused sales and service professional with over 8 years of experience in customer service, retail sales, healthcare, and optical services. Proven ability to build strong customer relationships, provide personalized solutions, and deliver exceptional service in fast-paced environments. Skilled in sales, administrative support, inventory management, scheduling, and team collaboration.

Recognized for professionalism, strong communication skills, and a commitment to exceeding customer expectations.

Eyewear Consultant Supervisor - Specsavers Canada - Burnaby, BC

(2022-01)

• Supervise daily store operations and support the sales team.
• Assist customers with eyewear and lens selections.
• Process insurance claims and customer transactions.
• Train new team members and provide ongoing support.
• Manage appointments, inventory, and customer records.
• Resolve customer concerns and deliver excellent service.

Pharmacy Assistant - Medis Pharmacy / Evergreen Pharmacy - Coquitlam, BC

(2020-01 - 2022-12)

• Assisted pharmacists with daily operations.
• Processed insurance billing and maintained patient records.
• Scheduled appointments and managed inventory.
• Provided excellent customer service.

Customer Service Associate - The Brick - Coquitlam, BC

(2020-01 - 2022-12)

• Assisted customers with product selection and purchases.
• Processed sales transactions and financing.
• Resolved customer concerns professionally.
• Built strong customer relationships.

Coordinator - Winners - Coquitlam, BC

(2018-01 - 2020-12)

• Coordinated daily store operations.
• Assisted with inventory and merchandising.
• Delegated tasks and supported team members.
• Delivered excellent customer service.

Diploma - Pharmacy Assistant - CDI College (2020-01 - 2022-12)