Mónica Ramírez
Managers in costumer and personal services
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About
Dedicated and highly qualified professional with a Bachelor's Degree in Psychology and over 10 years of experience in emotional support, behavioral therapy, specialized dementia care, and activity coordination. Expert in designing and implementing therapeutic programs, cognitive stimulation, and recreational activities for seniors, youth, and diverse clinical groups. Proven track record in leadership, crisis intervention, and patient-centered care.
Committed to enhancing quality of life through meaningful engagement and emotional well-being.
Experience
Manager in Customer and Personal Services at Get ProClean Corp (2025-09 – Present)
- Oversee daily operations, manage client relations, and maintain high satisfaction metrics.
- Supervise, train, and mentor staff, ensuring strict safety and health protocols are met.
- Manage employee schedules and coordinate logistics for large-scale service operations.
- Resolve workplace conflicts efficiently to maintain a positive team environment.
Cleaning Supervisor at Get ProClean Corp (2022-07 – 2025-09)
Director of Day Care Center at Siglo XXI SA de CV
- Directed daily operations and managed a multi-disciplinary team of healthcare and care personnel.
- Supervised the operative area to ensure the highest standards of care, cognitive stimulation, and engagement for attendees.
- Managed administrative procedures, including scheduling, compliance, and resource allocation.
Youth Counselor & Program Coordinator at SUDEMAR
- Designed and implemented vocational and self-sufficiency programs for youth.
- Facilitated therapeutic accompaniment and psychological counseling focusing on emotional regulation.
- Coordinated group dynamics to foster a positive, inclusive, and safe environment.
Psychologist & Coordinator at Various Clinical Settings (IMSS, Hospital Juárez)
- Developed comprehensive work plans for patients with mood disorders, cognitive decline, and chronic illnesses.
- Led group and relaxation therapies, adapting techniques to specific physical and neurocognitive needs.
- Conducted psychomotor and maturity evaluations to tailor activity forms in the KOKONE Nursery Area.
- Provided psychoeducation and crisis intervention in oncology and rheumatology services.
Education
Master's Degree in Clinical Psychology – Universidad Anáhuac (2027)
Bachelor's Degree in Psychology – Universidad del Valle de México
