Monina Kaur

Motivated and detail-oriented professional with over 2 years of customer service experience and Pharmacy Assistant training. Strong background in assisting customers, maintaining organized work areas, supporting inventory management, and working efficiently in fast-paced environments. A quick learner with excellent communication, teamwork, and organizational skills, committed to providing accurate, compassionate, and high-quality service.

Pharmacy Assistant Training at Hawkson Academy (2025-12 – 2026-01)

• Assisted with prescription preparation under pharmacist supervision in a simulated pharmacy setting.
• Processed prescription information while maintaining accuracy and patient confidentiality.
• Received and managed inventory, stocked medications, and monitored product expiry dates.
• Learned proper medication storage, labeling, and handling procedures.
• Assisted customers by answering general inquiries and directing pharmacy-related questions appropriately.

Customer Experience Associate at Tim Hortons (2023-09)

• Deliver friendly and efficient customer service in a high-volume environment.
• Process customer orders and payments accurately using POS systems.
• Restock food, beverages, and supplies to maintain product availability.
• Keep workstations clean, organized, and compliant with health and safety standards.
• Monitor inventory levels and communicate restocking needs to supervisors.
• Work collaboratively with team members to ensure smooth daily operations.
• Resolve customer concerns professionally while providing a positive experience.

Business Administration: Management – Northern Alberta Institute of Technology (2024-01 – 2026-04)

Pharmacy Assistant Training – Hawkson Academy (2025-12 – 2026-01)