Moninder Saini

Dedicated and results-driven Operations Support professional with over 20 years of experience in logistics, warehouse operations, transportation, administration, customer service, and team collaboration. Proven ability to coordinate daily warehouse activities, manage shipping documentation, support supervisors, and provide exceptional service to drivers and customers in fast-paced environments. Recognized for strong organizational skills, attention to detail, professionalism, and commitment to workplace safety.

Seeking to contribute my experience and leadership to an organization that values operational excellence and continuous improvement.

Operations Support - Lineage Logistics

(2019-03)

• Coordinate daily check-in procedures for inbound and outbound truck drivers.
• Assign dock doors for loading and unloading based on appointments, trailer availability, and operational priorities.
• Prepare and distribute Bills of Lading (BOLs), shipping documents, and driver paperwork.
• Create HACCP documentation and receiving paperwork to ensure compliance with food safety standards.
• Provide loaders and unloaders with all required documentation for accurate shipment processing.
• Support warehouse supervisors by scheduling appointments and coordinating trailer-to-door assignments.
• Monitor trailer movements and maintain accurate operational records.
• Communicate with drivers, warehouse personnel, transportation partners, and supervisors to resolve issues efficiently.
• Ensure compliance with company policies, workplace health and safety standards, and operational procedures.
• Deliver professional customer service while maintaining a fast-paced and organized work environment.

Truck Driver Receptionist - Canadian Pacific Railway - Milton, Ontario

(2014-01 - 2018-12)

• Managed daily check-in and check-out procedures for commercial drivers.
• Maintained accurate driver files, logs, and confidential records.
• Updated driver information and monitored documentation for accuracy and compliance.
• Answered multiple phone lines while responding professionally to driver and customer inquiries.
• Coordinated communication through phone and email with customers and transportation personnel.
• Maintained an organized reception area while supporting transportation operations.
• Promoted workplace safety by ensuring site procedures and safety protocols were followed.

Sales Associate – Tool Rental - Home Depot - Mississauga, Ontario

(2010-01 - 2011-12)

• Delivered exceptional customer service by assisting customers with equipment rentals and product recommendations.
• Processed rental agreements, payments, and equipment returns accurately.
• Explained equipment operation, safety procedures, and product features.
• Cleaned, inspected, and tested rental equipment before returning it to inventory.
• Assisted with diagnosing and repairing rental equipment using manufacturer manuals and company procedures.
• Maintained inventory levels for repair parts and supplies.
• Trained new associates on department procedures, customer service, and equipment operation.
• Supported a safe, organized, and productive work environment.

Customer Service Representative - Thrifty Car Rental - Mississauga, Ontario

(2007-01 - 2009-12)

• Delivered outstanding customer service throughout the rental process.
• Explained rental agreements, policies, insurance options, and vehicle features.
• Processed reservations, payments, and customer documentation accurately.
• Managed multiple incoming calls while responding to customer inquiries and providing rental quotations.
• Ensured rental vehicles were clean and prepared to company standards.
• Maintained strict confidentiality of customer information.

Mechanic Assistant - Flomax Auto Repair - Mississauga, Ontario

(2005-01 - 2006-12)

• Assisted licensed mechanics with vehicle diagnostics, maintenance, and repairs.
• Performed routine maintenance including oil changes, battery inspections, alignments, and general repairs.
• Assisted with major mechanical repairs including engines, transmissions, and electrical systems.
• Prepared repair documentation and maintenance reports.
• Communicated repair timelines and service information with customers.
• Sourced quality replacement parts from suppliers to support repair operations.

Ontario Secondary School Diploma - Woodlands Secondary School (2005-06) Mississauga, Ontario