Morales Ramon

Hospitality professional with over 20 years of experience in food service, including kitchen operations, coffee service, and multi-unit management. Proven ability to lead teams, maintain high service standards, and perform efficiently in fast-paced environments.

Line Cook at Moxy Hotel (2024-01 – Present)

• Prepare and cook menu items in a high-volume kitchen
• Ensure compliance with food safety, hygiene, and quality standards
• Support team operations during peak service periods

Shift Manager at KFC (FMI Group) (2023-01 – 2024-12)

• Supervised daily operations, including staff scheduling and cash handling
• Delivered strong customer service and resolved customer concerns
• Maintained operational efficiency and team productivity

Area Manager at Caffè Nero (2008-01 – 2023-12)

• Managed multiple store locations, ensuring KPI achievement and service excellence
• Recruited, trained, and developed store managers and teams
• Oversaw operations, inventory, and financial performance

Store Manager / Assistant Manager / Lead Barista at Starbucks (2000-01 – 2008-12)

• Managed daily store operations and staff performance
• Delivered high-quality customer experience and service standards
• Trained and mentored team members in coffee preparation and service