Moses Polanco

Driven server and bartender with a strong focus on exceptional customer service, cash handling, and guest engagement. Committed to creating memorable dining experiences and fostering team collaboration.

Server/Bartender - Marriot - Edmonton, AB

(2021-03)

Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.

• Managed multiple tables efficiently, prioritizing workload in high-pressure environments.
• Collaborated with kitchen staff to ensure timely food delivery and quality standards.
• Trained new servers on menu items, service protocols, and guest interaction techniques.

Bartender - Oliver & Bonacini Restaurants - Edmonton, AB

(2024-02 - 2025-01)

Crafted and served a diverse range of cocktails, enhancing guest experiences through expert mixology.

• Managed bar inventory, ensuring optimal stock levels and minimizing waste through effective ordering processes.
• Trained and mentored new bartenders, fostering skill development and promoting team cohesion in fast-paced environments.
• Developed signature drink recipes, contributing to menu innovation and elevating brand reputation among patrons.

Assistant Bar Manager - EEDC - Edmonton, AB

(2015-02 - 2021-03)

Supervised daily bar operations, ensuring compliance with health and safety regulations.

• Trained and mentored junior staff on service standards and cocktail preparation techniques.
• Developed and implemented inventory management processes to optimize stock availability.
• Monitored customer feedback to enhance service quality and promote positive guest experiences.

Dietition - Dietetics - Nait (2017-04)