Strongly motivated individual looking for a position as a Customer Service Representative
Experience
Managed a high-volume workload (voice calls) within a deadline-driven environment.
Analyzing the needs of the customers and suggesting the best suitable product for them.
Providing prompt, accurate and appropriate product information, assisting in order processing, listening to issues and periodic follow up with the customers.
Maintaining the Service Level Agreement norms and following the guidelines for respective processes.
Documenting accurate notes on the customer’s account to maintain the status for different departments.
Education
Completed my Bachelors in Computer Science and Engineering
Pursuing International Business Management in Canada
