Moussa Doucouré
IT Technician specialized in user assistance and support, able to quickly resolve issues and ensure effective management of professional environments.
Talent
Baie-Comeau, QCMember since July 13, 2026
M365N8NRemote IT SupportActive DirectoryNetworkingServer SystemsLinuxServer Configuration
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M365N8NRemote IT SupportActive DirectoryNetworking
About
Customer satisfaction-oriented, I leverage my technical skills and communication ease to deliver reliable, high-quality service. Experienced in system monitoring and process automation, I am seeking a position in a company that values teamwork, rigor, and motivation.
Experience
IT Technician - Progik - Matane
(2025-03)
- Technical support: diagnostics, incident resolution, client guidance.
- Technology consulting: recommendations and best practices.
- Documentation: procedures, implementation guides, intervention reports.
- Operational management: tracking requests and time via internal tools.
- Automation: creation and maintenance of scripts and automated processes.
- Training: delivering technical training sessions for users.
- Cybersecurity: incident response, support for compliance with data protection laws.
- Versatility: carrying out various tasks related to IT support and operations.
COOP Board of Directors Member - COOPSCO Matane - Matane
(2022-08 - 2025-06)
- Ability to make decisions independently or in consultation with collaborators.
- Defining strategic priorities with various collaborators.
Soccer Coach - École secondaire de Matane - Matane
(2022-09 - 2025-05)
- Attend meetings
- Provide advice on the company's situation
- Sign documents
Cook - McDonald - Matane
(2022-01 - 2024-05)
Web Developer - EGITCOM - Bamako
(2021-06 - 2021-08)
- Development of web interfaces, front-end and back-end.
- Management of the user information database.
- Coding with HTML, CSS programming languages
