Sales Floor Associate - Akin’s International Food - Winnipeg, MB, Canada
(2024-07)
- Greet customers in a friendly and professional manner.
- Scan and process purchases using a POS (cash register) system.
- Accept cash, debit, credit and other forms of payments.
- Provide receipts and accurate change to customers.
- Balance the cash register at the beginning and end of shifts.
- Provide friendly customer service and resolve customer inquiries or concerns.
- Keep the sales floor clean, organized, and well-presented.
Retail Sales Associate - LEAM Consulting - Ibadan, Oyo State, Nigeria
(2022-01 - 2024-05)
- Welcome customers and guests in a warm and friendly manner.
- Restock shelves and organize clothing, accessories, and household items.
- Arrange merchandise displays to keep the sales floor attractive and organize.
- Assisted with inventory counts.
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner
- Facilitates correspondence with customers.
- Works collaboratively with other staff, managers, and resources.
Customer Service Associate - DKT International - Mainland, Lagos State. Nigeria
(2016-02 - 2021-12)
- Provide prompt and efficient responses to customer questions via phone, email, social media, and chat
- Address and resolve customer complaints or concerns in a professional and timely manner
- Maintain a high level of company product knowledge to effectively answer customer queries
- Identify opportunities to upsell or cross-sell products and services to customers
- Collaborate with other team members and departments to ensure customer satisfaction
- Keep accurate records of customer interactions and transactions in the CRM system
- Follow company policies and procedures when handling customer requests and issue
- Continuously strive to improve customer service skills and knowledge through training programs.
