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Immigration Officer

Talent

Montréal-EstMember since July 3, 2026

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About

International Students Program and Temporary and Permanent Foreign Workers Program

Immigration Officer - Ministère de l'Immigration, de la Francisation et de l'Inclusion du Québec - Montreal, Quebec, Canada

(2022-02)

International Students Program and Temporary and Permanent Foreign Workers Program

Processing study permit applications for foreign students and workers in Quebec (temporary and permanent)
Analysis of immigration applications: required documents and financial assessment
Interaction with Service Canada, companies, consultants and lawyers involved in the file
Case processing reports: Issuance or refusal of study permits (Quebec Acceptance Certificate)
Administrative review of suspended applications

Taxpayer Services Agent SP-04 - Agence de Revenu du Canada - Canada

(2022-01 - 2022-02)

Responding by phone to inquiries related to individual requests on general matters concerning income tax and social programs administered by the CRA.
Solving problems and analyzing information using online tools
Training completed in English

Operational Advisor - Mouvement Desjardins - Centre Affaires en Ligne

(2021-09 - 2022-01)

Warmly welcoming each entrepreneur
Responding to their needs regarding local and international banking payment solutions
Guiding members through their online transactions in Accès D Affaires
Proposing personalized financing solutions to entrepreneurs
Assisting entrepreneur members with government remittance payments (federal tax, provincial tax, RRQ/RPC, EI, RQAP, GST, QST, HST, etc.)

Transactional Advisor - Mouvement Desjardins - Centre Affaires en Ligne

(2020-03 - 2021-09)

Warmly welcoming each entrepreneur and responding to their business banking solution needs
Building relationships through an advisory approach by identifying current or potential needs to help business growth
Proposing personalized solutions to entrepreneurs
Processing business financing applications
Analysis of assets and liabilities, determination of solvency ratios and indicators, and analysis of members' financial situation in order to assess risk for the granting of credit cards and commercial credit

Personal Banking Advisor - Mouvement Desjardins - Services Cartes Crédit

(2019-01 - 2020-02)

Building an advisory relationship by identifying current or potential needs
Promoting customer retention
Processing requests and ensuring required follow-ups
Adding value to credit card accounts
Feasibility analysis for credit card application approvals
Credit administration and/or verification of issued transactions
Transaction statement explanation and education on good credit practices
Processing disputes for fraudulent or unrecognized transactions on credit card accounts

Customer Service Advisor - Gexel Montréal - Campagne COGECO

(2018-10 - 2019-01)

Training Coordinator - MOOV-CI

(2015-01 - 2018-08)

Quality Monitors Coordinator - MOOV-CI

(2014-11 - 2015-12)

Developing the skills of agents in agencies and franchises
Reporting and implementing continuous improvement actions for the customer experience
Monitoring best practices in the service sector

Call Center Planning Manager - MOOV-CI

(2012-06 - 2014-11)

Recruiting and scheduling Call Center staff
Managing agent payroll and related claims
Analyzing key Call Center performance indicators and proposing areas for improvement
Training Team Leaders
Monitoring Call Center quality

Call Center Team Leader - MOOV-CI

(2007-02 - 2012-05)