Muhsina Lalani

I am Customer Service Advisor

• Responding to customer complaints 
• Escalating problems to the technical team or other members of the product team
• Updating customer information in the company database
• Providing information about new and existing products and services
• Tracking and processing new orders and refunds
• Making sales and processing payments, when necessary
• Performing administrative tasks as assigned by the Supervisor

Graphic Designer & Sales Rep at The UPS Store, Oshawa/Bowmanville (2021 - Present)

- Provide creative print media solutions to customers and helping them reach a wider audience

- Encourage customers to avail the many services offered by the UPS store

- Design brand kits for a customer’s professional use

- Experience in operating the fax machine, white format printer and Konica Minolta machine

- Qualified to laminate and bind all kinds of printable matter

- Consult and create letterheads, logo, editorials, labels and more for national and local businesses

- Responsible for receiving ADL’s (aka, driver deliveries), processing couriers on the Iship application

- Responsible for shooting passport size images for customers and finishing of all products

- Perform the end of day tasks such as counting the cash, closing tills, tallying the income and generating the end of day report

Guest Advocate at Target, Minnesota (2019 - 2020)

• Provided a positive customer service with care, friendly and courtice service
• Advised customers about new promotions and deals to avail during an assigned week
• Managed the cash registry by scanning products and informing customers about all exchange and return policies
• Resolved and clarified customer issues regarding any product or service provided by Target

Sales Associate at Altar'd State, Minnesota (2019)

• Greeted customers by welcoming them to the store and thanking them for spending time with us
• Assisted customers in the fitting room by helping them with sizes, colors and similar styles
• Managed stocking, organizing and visual merchandising to ensure all the best selling items were easily accessible

Customer Service at Burger King, Atlanta (2017)

• Processed food and drink orders and prepared them in a timely manner
• Informed customers regarding the newest deals and promotions before cashing them out
• Cleaned and organized the store to maintain hygiene as per the health services protocol

ACADEMIC SUMMARY

• Diploma in Interactive Media Design from Durham College, Oshawa (2020 - 2022)
• Masters in Textile Science Design from SNDT university, Mumbai (2017 - 2019)
• Bachelors in Textile Sciences from SVT college, Mumbai (2013 - 2016)