Executive Lounge Supervisor at Hilton Abu Dhabi Yas Island (2024-04 – Present)
- Supervised daily lounge operations
- Leading and training staff to deliver exceptional customer service and maintain a welcoming environment
- Effectively handled guest concerns to ensure satisfaction and loyalty
- Coordinated inventory management and ensured compliance with health and safety standards
- Assisted in budgeting and financial reporting to support operational efficiency and profitability
Receptionist at Hilton Abu Dhabi Yas Island (2023-03 – 2025-04)
- Provided a warm and personalized arrival experience around the clock
- Ensuring every guest received exceptional and memorable service from the first impression
- Conducted attentive check-in and check-out processes while anticipating and addressing guest needs proactively
- Consistently promoted room upgrades and food and beverage packages to achieve daily and monthly sales targets
- Contributing to overall revenue growth and guest satisfaction
VIP lounge supervisor at FIFA World Cup 2022 (2022-08 – 2022-12)
- Assisted the Lounge Manager in daily operations to ensure consistent high-quality guest service
- Monitored food quality, hygiene, and cleanliness to meet company standards and maximize customer satisfaction
- Conducted regular checks of lounge facilities to maintain cleanliness and functionality at all times
Guest Service Agent at Hilton Dubai Jumeirah The Walk (2015-07 – 2018-03)
- Greeted guests warmly upon arrival to create a welcoming atmosphere
- Managed check-in and check-out processes efficiently while providing comprehensive front desk services
- Handled room assignments, administrative tasks, mail and message delivery
- Processed guest payments to ensure smooth and seamless guest experiences
Executive Lounge Receptionist at Hilton Abu Dhabi Yas Island (2015-07 – 2018-03)
- Responsible for VIP guest check-ins and check-outs, ensuring personalized memorable service by recognizing their status and anticipating needs
- Efficiently handle guest requests, reservations, and communication
- Support lobby and all-day dining operations, overseeing smooth service during Breakfast, High Tea, and Happy Hou
