Mulki Mohamed

A highly responsive, trauma-informed Case Management and Crisis Intervention professional with 10+ years of frontline experience supporting individuals navigating mental health challenges, substance use, homelessness, and complex systemic trauma. Exceptional expertise in conducting comprehensive risk and needs assessments, co-creating individual recovery and safety plans, and providing direct coaching to support Activities of Daily Living (ADLs). Proven ability to work seamlessly within interdisciplinary teams, navigate complex community resource networks, and embed an intersectional, anti-oppressive approach into frontline service delivery.

Fluent in English, Kiswahili, and Somali.

Outreach Worker at Street Haven (2024-01 – Present)

• Facilitate coordinated care pathways by liaising with multidisciplinary partners, including hospitals, community mental health teams, and income support programs (ODSP/OW).
• Deliver intensive, front-line crisis intervention and case stabilization to a caseload of 25 women navigating homelessness, active substance use, IPV, and systemic sexual exploitation.
• Conduct rapid needs and risk assessments to design and execute immediate safety plans and de-escalation protocols for clients experiencing acute trauma-related hypervigilance.
• Utilize the Stages of Change model to calibrate service delivery, meeting survivors where they are to build foundational trust and encourage long-term social/medical program engagement.
• Coordinate rapid service navigation and warm client handoffs to multidisciplinary networks, including specialized health clinics, emergency housing, and legal aid.
• Maintain accurate, confidential, and time-sensitive electronic intake logs and case notes in alignment with organizational and provincial privacy standards.

Gender Specialist at CDF Canada (2022-01 – 2025-01)

Strengthened gender-responsive programming across regional humanitarian and development projects, supporting women, youth, and vulnerable groups.

Settlement Worker (SWB Program) at Canadian Red Cross (2022-01 – 2022-12)

• Coordinated inclusive, trauma-informed programming across humanitarian initiatives serving highly vulnerable, marginalized populations.
• Led comprehensive protection and needs assessments, translating findings into actionable, person-centered support strategies.
• Managed stakeholder relations and coordinated care pathways with over 15 partner organizations, government entities, and health networks to improve service delivery alignment.
• Advocated on behalf of clients to access government and community programs, ensuring timely and equitable support.

Project Manager at GENCAD (2008-01 – 2015-12)

Oversaw education and livelihood programs supporting women, youth, and families in underserved communities.

• Managed program data, reporting, and monitoring outcomes for over 3,900 children and 3,000 women.
• Oversaw large-scale community protection and humanitarian service delivery programs for vulnerable and displaced populations.
• Collaborated heavily with UN partners, NGOs, and local health authorities to build multi-agency emergency response and safety systems.
• Designed and facilitated capacity-building initiatives focused on social inclusion, safety planning, and human rights frameworks for multidisciplinary stakeholders.

Protection Officer at Danish Refugee Council (DRC) (2008-01 – 2008-12)

• Conducted protection assessments and coordinated services for internally displaced persons.
• Delivered training on gender-based violence, safety planning, and protection procedures to community groups and NGOs.
• Direct oversight and strategic allocation of a $1M+ USD protection and GBV prevention budget funded by international donors (e.g., UNHCR, BHA); maintained 100% compliance with strict financial reporting, procurement policies, and multi-agency auditing standards.

Emergency Management Volunteer at Canadian Red Cross (2021-01 – 2022-12)

• Supported incoming Ukrainian refugees by coordinating access to health, shelter, and community services.
• Provided trauma-informed emotional support and assisted with emergency service navigation.

Bachelor of Arts in Women and Gender Studies & Political Science – University of Toronto (2006-01)