Myussuf

Reliable and customer focused professional with experience in healthcare and telecommunications, including previous experience with Bell Canada. Strong background in customer service, communication, problem-solving, documentation, and working in fast-paced environments. Experienced in assisting individuals with different needs, handling sensitive situations professionally, following safety and company procedures, and working effectively as part of a team.

Known for being dependable, patient, organized, and able to remain calm and professional under pressure. Eager to bring strong customer service and communication skills to a Passenger Service or Airport Customer Service Agent role

Community Care PSW/HSW - SE Health - Ottawa, ON

(2025-05)

• Provide personal care, mobility assistance, and ADLs to clients in community homes
• Monitor changes in client condition and report to care coordinators
• Support elderly and medically fragile clients with professionalism and empathy
• Follow care plans and infection control procedures
• Adapt to different home environments and cultural needs
• Performed safe transfers using mechanical lifts

IT Customer Service - Bell Canada - Ottawa, ON

(2022 - 2023)

• Delivered technical support and resolved customer issues
• Demonstrated strong communication, patience, and problem-solving skills
• Maintained accurate documentation and handled high call volumes
• Strengthened interpersonal, multitasking, and client service skills

Certificate - PSW/HSW - SE Health

High School Diploma