Configuration Technician - CompuCom - Canada
(2018-03)
- Install, configure and connect hardware, software and equipment to the existing networks.
- Conduct scheduled system testing to identify and troubleshoot any detected errors.
- Monitor and maintain technical systems security processes.
- Help installing network wiring and infrastructure components.
- Collaborates with different internal and external clients to resolve technical related issues.
- Participate in I.T projects deployments.
Network Administrator - Wheels Group - Canada
(2016-09 - 2018-01)
- Identified users' problems, analyzed, evaluated and resolved the issues.
- Prioritized the technical issues and logged the resolution in service desk ticketing system.
- Responded to I.T support calls in a timely, efficient and courteous manner.
- Created user accounts in Active Directory and Exchange Server.
- Installed, configured, and upgraded desktop or notebook hardware and peripherals.
- Troubleshot and resolved hardware, software, and connectivity problems.
- Applied operating system updates, patches, and configuration changes.
- Coordinated with different vendors to maintain excellent customer service and client satisfaction.
Network Administrator - triOS College - Canada
(2015-09 - 2016-09)
- Received technical issues escalated by phone or emails.
- Resolved users' problems in coordination with TAC support.
- Identified and escalated situations that required urgent attention.
- Deployed and upgraded desktop systems.
- Assisted with basic troubleshooting, backups, and archiving.
- Provided troubleshooting for network devices including printers, access points.
- Added, removed, or updated user account information, resetting passwords, etc.
- Recorded and maintained hardware and software inventories.
- Provided accurate and timely feedback to the senior network administrator on potential clients' issues.
Computer Engineer - Al Jaber Energy Services - U.A.E
(2008-02 - 2013-05)
- Administered parent domain controller (100 user Accounts with 100 nodes) and managed the network infrastructure at site office.
- Monitored and administered support on site application servers AIM (Directa), Lotus Notes Mail Server, Prodox, TakeoverXP, Intools.
- Scheduled backup using ARC BrightStor and manual backup for all network servers and critical data.
- Played major role in handover process of application server, related software with Documentation.
- Supported document control department using AIM Directa, Prodox, TekoverXP.
IT Technician - Technip - Ruwais Refinery Division - U.A.E
(2002-08 - 2008-01)
- Installed computer hardware and software systems.
- Maintained and repaired equipment.
- Troubleshot a variety of computer issues.
- Configured Computer networks.
- Offered technical support to employees over the phone or e-mail.
