Wireless Sales Supervisor at Staples (2026-02 – Present)
- Lead the wireless department, driving sales performance and consistently achieving daily, weekly, and monthly sales targets.
- Supervise, train, and coach team members on wireless products, sales techniques, and customer engagement strategies.
- Provide expert guidance to customers on mobile devices, wireless plans, accessories, and technology solutions to meet their needs.
- Monitor key performance metrics and provide sales reporting and insights to management.
- Conduct follow-up communications with customers to gather feedback and identify opportunities for additional product and service sales.
- Support recruitment, onboarding, and development of new associates within the department.
- Recognized for maintaining a high level of accuracy and customer satisfaction scores.
Wireless Consultant at Staples (2023-07 – Present)
- Manage end-to-end wireless sales and service operations, including order processing, activations, and troubleshooting for business and retail customers.
- Investigate and resolve order and delivery issues, ensuring timely communication and optimal customer satisfaction.
- Generate and analyze sales and performance reports using Excel and internal systems to support management decision-making.
- Collaborate with internal departments and carriers to streamline service processes and resolve customer escalations efficiently.
- Recognized for maintaining a high level of accuracy and customer satisfaction scores.
Team Leader - Sales & Customer Experience at Grameenphone Ltd (2020-07 – 2023-02)
- Led a team of 10–15 associates, managing day-to-day service operations and KPI performance.
- Conducted coaching, training, and competency-based interviews to maintain high team performance.
- Resolved escalated business client issues and coordinated with internal teams for solutions.
- Partnered with training, quality assurance, and operations teams to improve service processes.
- Facilitated team meetings, workshops, and performance reviews.
Assistant Officer - Technical Sales & Support at Huawei, Grameen Telecom (2017-01 – 2020-06)
- Led sales of Huawei devices and accessories, ensuring optimal customer experience
- Provided training and guidance to team members on sales strategies and troubleshooting techniques.
- Manage the full lifecycle of customer orders, keep inventory update and reporting store status on CCP system.
Engineer - Technical Support & Sales at SAMSUNG Fair Solution LTD (2015-01 – 2016-12)
Awarded Best New Staff (2016) for outstanding technical support and customer service
- Provided hardware service and software support for Samsung mobile devices
- Utilized the Samsung GSPN system to update customer data and ensure issue resolution.
- Conducted weekly sales and performance analysis to identify business growth opportunities
