Naina Sharma

To be in a position where I can maximize my potentials as a productive and active individual giving good quality performance at all times.

Bakery Associate - Walmart - Mount Pearl, NL

(2024-05 - 2025-07)

Presently on maternal leave

• Zoned the department
• Rotated stock and check for expiring products.
• Ensure that the merchandise is properly signed and priced.
• Take order for Deli Department merchandise.
• Prepare Deli food orders, meat, cheese, and utilizing slicers, stackers, and other utensils.
• Keep the area neat and clean and organized; free of fixtures, unnecessary debris, and liquids.
• Help the front end associated with price checks.

Customer Service - DMart Retailer Corporation - Hyderabad, India

(2019-07 - 2021-07)

• Building and maintain strong, long-lasting client and customer relationships.
• Serving as a lead point of contact for all customer management account matters.
• Assisting with challenging client requests or issue escalations as needed.
• Monitor monthly customer service metrics for east customer service associates.
• Emphasized customer service excellence through ongoing training of front-line members to improve customer service ratings.
• Implemented strategies to support customer service delivery.

M.B.A - Human Resource Management - Osmania University (2023-03)

Graduate Certificate - Osmania University

Bachelor's - Commerce - Osmania University (2013-03)