Naiya Patel

Detail-oriented Pharmacy Assistant student with a strong foundation in pharmacy operations, prescription processing, and customer service. Experienced in handling patient records, maintaining confidentiality, and supporting healthcare teams in fast-paced environments. Committed to accuracy, efficiency, and delivering high-quality patient care.

Pharmacy Assistant Trainee - Shoppers Drug Mart - Scarborough, ON

(2026-04 - 2026-05)

• Assisted pharmacists with preparing, labeling, and dispensing prescriptions accurately
• Entered and maintained patient and prescription records using pharmacy software
• Supported dosage verification and medication calculations under pharmacist supervision
• Managed inventory: restocked medications, checked expiry dates, and organized storage areas
• Provided customer support by answering questions and guiding patients on over-the-counter medications
• Conducted quality checks on equipment and maintained a clean, organized pharmacy workspace
• Ensured strict confidentiality of patient information in compliance with healthcare regulations

Customer Service Representative - Perfect Pathology Laboratory - Devgadh Baria, Gujarat, India

(2020-08 - 2022-12)

• Delivered excellent customer service by addressing patient inquiries and ensuring a positive experience
• Maintained accurate patient records while ensuring confidentiality and data integrity
• Managed appointment scheduling and ensured timely follow-ups
• Handled cash transactions and balanced cash drawer with high accuracy
• Prepared daily financial reports in compliance with organizational procedures
• Assisted in coordinating daily operations, including scheduling and team support
• Resolved customer concerns professionally, demonstrating empathy and problem-solving skills
• Collaborated with staff to improve workflow efficiency and reduce service delays

Diploma - Pharmacy Assistant - Pharma-Medical Science College of Canada (2026-03)

Bachelor of Arts - Psychology - Angeles University Foundation (2020-07)