Nancy Hilmi

Administrative support professional with 7+ years of experience in office administration, clerical support, scheduling, data entry, underwriting support, and customer service. Detail-oriented and adaptable with strong organizational, communication, and problem-solving skills. Experienced working in fast-paced healthcare, insurance, and customer service environments while maintaining accuracy, confidentiality, and productivity.

Underwriting Assistant - Intact Financial Insurance

(2018-04 - 2025-11)

• Converted, analyzed, and validated insurance policies from legacy systems to the Intact platform while ensuring data accuracy and compliance
• Processed new business, endorsements, renewals, and cancellations according to company procedures and authority levels
• Updated policy records, coverage details, and client information within policy management systems
• Identified and corrected discrepancies during policy migration, validation, and system integration projects
• Applied workflow guidebooks to complete policy validation accurately and efficiently across multiple conversion projects
• Supported underwriting teams by reviewing risks, processing administrative tasks, and managing endorsements and renewals
• Maintained organized electronic documentation and handled high-volume data entry with strong accuracy and productivity

Medical Receptionist (Part-Time) - Family Physician clinic - Scarborough, Ontario

(2010-04 - 2020-04)

• Welcomed patients and scheduled appointments
• Answered phone calls and addressed patient questions
• Verified patient information and updated medical records
• Managed patient check-in, check-out, and billing support
• Maintained confidentiality of patient information and clinic records

Medical Receptionist (Temporary Replacement) - Neurologist Clinic - Scarborough, Ontario

(2017-03 - 2017-03)

• Welcomed patients, verified health cards, and scheduled appointments
• Handled phone calls, scanning, faxing, and document routing
• Updated patient records and managed reports, test results, and correspondence in Accuro EMR

Inbound Customer Service (Temp Assignment) - Stericycle Communications Solutions - Scarborough, Ontario

(2016-02 - 2017-03)

• Assisted customers with Early Bird Grand Prize lottery ticket purchases by phone
• Provided information on promotions, eligibility, pricing, and deadlines
• Guided customers through purchases and processed payments accurately
• Answered questions and resolved customer concerns professionally
• Maintained accurate customer and order records
• Followed company procedures for confidentiality and transaction handling

Marketing Research Survey Interviewer / CSR (Temp Assignment) - Access Research - Toronto, ON

(2009-09 - 2009-12)

• Conducted marketing research surveys and collected demographic and consumer preference data
• Reviewed survey responses to identify market trends, customer needs, and buying habits
• Supported research projects focused on consumer opinions and marketing strategies
• Worked with research teams, statisticians, and marketing staff to ensure accurate data collection

New Business Support / Customer Service Representative (Temp Assignment) - Foresters Life Insurance - Toronto, ON

(2007-09 - 2008-11)

• Supported life insurance new business applications through client communication and administrative processing
• Completed underwriting questionnaires and collected required information for accurate case assessment
• Processed application data entry and updates in internal system with strong attention to details and confidentiality
• Followed up with Clients to obtain missing or incomplete documentation to move application forward
• Reviewed application files for completeness and compliance prior to underwriting submission
• Coordinated with internal teams to resolve issues and ensure timely policy issuance
• Maintained adherence to regulatory requirements, company policies and service standards

Diploma - Medical Office Assistant - CITI College (2011-02 - 2011-09)