Jacqueline Esdale

Dedicated leader, focused on improving programs that support vulnerable individuals experiencing addiction or homelessness, strengthening family coping skills, and building community communication to better understand broader social impacts. Committed to change management that improves outcomes for individuals, families, and communities. Works alongside staff to build cohesive teams, advocates for training to strengthen skill sets, and promotes accountability through performance reviews, meetings, and mentoring.

Operations Supervisor - CBI Health Care

(2026-04)

Lead for two programs, optimizing operations, staff performance, compliance, resource use, and productivity. Known for strong organizational and planning skills, problem-solving and decision-making skills.

• Staff Management – Strengthen team capability through clear expectations, orientation, training, supervision, and performance development and accountability structures.
• Incident Resolution – Strengthen the team's incident reporting by assisting in incident investigations by collecting facts, documenting findings and implementing corrective actions.
• Policy and Compliance – Maintain compliance with policies, legislation, and regulations; develop procedures to close operational gaps.
• Resource Management – Improve program readiness through inventory control, procurement, costing, labelling, and resource allocation.
• Reporting and Analysis – Monitor KPIs, interpret operational data, and provide insights that inform decisions.
• Cross-Functional Collaboration - Work with other teams to streamline processes, reduce costs, and achieve company-wide objectives.
• Continuous Improvement - Identify inefficiencies, propose corrective actions, and implement improvements to enhance team skill set and productivity and reduce inefficiencies.

Program Manager, Senior Child & Youth Worker - 360° Kids

(2021-02 - 2025-11)

Directed operations for two residential programs, overseeing payroll, licensing, case management, scheduling, supervision, budgets, reporting, bed utilization, and community partnerships. Updated the Residential Handbook, built a Safety Plan Template, trained staff on Outcome Stars, supported interviews and Plans of Care, and advocated for youth clinical treatment. Left 360 Kids for End-of-Life Care for a Family Member.

• Committee participation: Harm Reduction, Health & Safety, Housing Intake, Rainbow Network, IPAC, Senior Management Team
• Board presentations, as required

Residential Supervisor - Community Living Oshawa and Clarington

(2016-02 - 2021-01)

Led daily operations for residential and day service programs supporting individuals with developmental disabilities, aligned with agency core values. Oversaw staffing, recruitment, scheduling, supervision, appraisals, budgets, facilities, strategic planning, quality assurance, union negotiations, and Ministry compliance. Advanced individual rights for people with complex communication, cognitive, mental health, brain injury, dementia, and end-of-life needs.

Teaching Assistant, Faculty of Social Science and Humanities - University of Ontario Institute of Technology - Oshawa, ON

(2013 - 2016)

Supported university courses in family issues, research methods, social justice, and conflict.

• Grading, editing, tutoring, weekly labs, and invigilation

Master's Studies - University of Ontario Institute of Technology - Oshawa, ON

(2013 - 2014)

Child & Youth Therapist II – On Call Position - Thistletown Regional Centre, Ministry of Children & Youth Services

(2008 - 2012)

Delivered on-call coverage, group facilitation, client support, program activities, outings, and Ministry documentation.

Child & Youth Worker → Assistant Supervisor → Residential Supervisor - Fernie House Child and Youth Service

(1999-07 - 2011-12)

Progressed from Child & Youth Worker to Assistant Supervisor and Residential Supervisor, leading two adolescent residential programs and one day program. Launched and managed a mixed-modality children's residential program, including development, implementation, town halls, and public open house activities. Oversaw staffing, appraisals, orientation, scheduling, supervision, timesheets, budgets, facilities, counselling, mediation, and agency/Ministry compliance.

Supported children and youth in court proceedings by coordinating legal access, explaining processes, and assisting with documentation.

B.A. Hons. - Criminology - University of Ontario Institute of Technology (2011 - 2013)

Diploma - Child & Youth Worker - Centennial College (1993 - 1996)

Master of Criminology Degree - Criminology - University of Ontario Institute of Technology (2014)